"If I could give no stars I would…"

If I could give no stars I would mucked about lied to and made to wait 8 months to November to get a refund when the airline had told me they had paid it in July would never use this company again.

"Stay away from flysharp"

I would suggest everyone stays far away from Flysharp. While they offer cheap tickets, the customer service is horrendous!

In October I cancelled my flight because of everything going on and was given a credit note. When I called back to rebook my flight a couple weeks later I realised I was being charged excessively for a new ticket and was given a different reasons for this every time, mostly blaming Virgin Atlantic. I spoke to virgin Atlantic directly and they told me themselves I was being charged an admin fee by Flysharp and not by them. After letting them know I had spoken to virgin atlantic, I was accused of lying, shouted at and constantly spoken over by customer service agent who told me his name was Henry (not sure how true that is) which in the end left me in tears. I called back again later on that day and was then told that I can not get change the date of my flight and my flight was a no show.

This has shown me to never go for budget travel agents ever again. I have now put in an application to take them to small court.

"You'll never get your refund from these crooks"

You'll never get your refund from these guys. They are a bunch of liars and scammers. I have been chasing them for 7 months since my flight was cancelled due to covid 19. I need a cancellation invoice for my travel insurance to pay me out but I just cannot get one from them. They also owe me a refund for airport taxes and every time i phone they have a different excuse. AVOID at all costs. The flight may seem cheap at 1st but when something goes wrong you will wish you booked directly with the airline.

"Very helpful team"

Very helpful team. Excellent service.

"Good customer service"

Good customer service, having had my flight changed for Thailand in 2021, I called to ask for a refund, this was done and back with me within 21 days, can’t fault the company at all and will use again when travel is back to normal after covid.

"Nice on the phone"

Nice on the phone , good price ,

"Can't fault the company I will use…"

Can't fault the company I will use again definitely in the future.the staff were very helpful.

"Refund"

I called them to cancelled my flight to Kuala Lumpur on October20. By Nov20 I got back my full refund. Fly Sharp staff so helpfull and efficient. It wont take so long to get back my refund and they dont even charge admin fees for my cancellation. Will buy ticket from them again because I always got cheap flight ticket.

"Excellent Communications"

Excellent Communications. They put their customers at the heart of their operations. Very reliable.

"I won't use this company again."

I won't use this company again. I eventually got my money back but they changed what they said several times and caused me a lot of stress. I only gave a second star because I got my money back (after god knows how long)

They lack the ability to communicate, I had to ring several times. At one point they were asking me how many times I’d changed my ticket (they didn’t know)...Even though they changed the ticket. Quite laughable. very un-co-ordinated.