"Will I ever see my money again...?"

Got a phone call in May saying that my two flights to Melbourne from the UK is being refunded and will take 7-10 working days. I then got another phone call around that mark to tell me that my flights to Melbourne from the UK is being refunded and it will take 10-14 days. I explained did already been given a number of days on the last phone call, which the company apparently had no record of? Pity for them I have a call log and it shows the call; time and length of conversation. I demanded that I got what the guy was saying on the phone written and emailed to me, with a time period the refund is scheduled, and the exact amount. If it doesn’t reach my account before that time, I’ll have written and photographic proof this company is breaking the law, and will proceed in any way in a legal format that sees to it I get that money back.

"Appalling scammers."

Appalling. Load of scammers.

Requested my refund after my flight was cancelled by KLM in March. Got told that to request a refund I had to write that I wished to cancel the flight which sent off red flags immediately. Stated I was requesting a refund and then was told it would take between 4-6 weeks to get the money back and to contact them if it took longer than 8. Tried emailing, tried calling and no response. Scammers. Currently consenting with a lawyer considering that this company have broken the law.

"Terrible customer services"

Been waiting for nearly £2500 refund since March when India closed its borders and Flysharp have been terrible blaming Virgin but their service is very lacking making it hard to even contact them. Just got my refund on the 3rd June and it’s now the 9th and there was no email letting us know.

"Utterly disgraceful company ZERO STARS"

Utterly disgraceful service, ZERO star

I have been requesting a refund from them since March! After nearly 4 months of being passed between their call Centers in India and the Customer services email I am no further on at all. I have had a plethora of nonsense from them, including you can have a refund but it’s a £150 cancellation fee each!, you can have a voucher but you need to use it in the next 6 months, we don’t have your money Virgin Atlantic have your money.
I contacted Virgin Atlantic and they informed me that they have passed the funds back to fly sharp, so it would seem that Flysharp are Just managing their cash flow and holding on to their customers money while they ride the storm out.

Interestingly from a group of 27 people I was the only one to book with fly sharp and I am the only one not to be refunded.
it appears that all the other company’s can manage to provide refunds and it’s just fly sharp that are refusing customers legal obligations to a refund.

"Always book direct, cut out the rude middlemen"

Customer service is appalling, I have just spoken with Sohan, who rather than helping me with a simple query has lectured me on the fact I am not the only person who has been affected.
All I wanted was a simple e-mail confirming my flight was cancelled for my insurance seeing as I highly doubt I will get this from FlySharp. Rather, I have ended being lectured and repeatedly spoken over with none of this being resolved. When asked, I was told there was no senior management to speak to.

Their customer service approach is exceptionally rude and unhelpful, I will not be making the mistake of booking with them rather than directly with the airline.

"DO NOT BOOK WITH FLY SHARP!"

DO NOT BOOK WITH FLY SHARP!
Awful experience, rude and disrespectful staff.
I had a BA flight booked through FlySharp to San Francisco. When my flight was cancelled, I had no correspondence from FlySharp so I contacted BA who told me FlySharp had processed a refund, however this was not the case.
I called FlySharp and the representative who I spoke to was EXTREMELY RUDE, condescending, sarcastic and laughed at the situation.
He told me in order for a refund to be processed I would need to be pay an admin fee for £75PP (£150 in total) - the reason provided was because 'we do not have any money'. He shouted at me throughout the conversation and refused to allow me to speak to someone else. The call ended by him hanging up on me!

The only way I got a refund was by doing a charge back with my bank. FlySharp then contacted me to say THEY are providing me with a refund and they would really appreciate if I could get them a 5 star review for their service.....WHAT SERVICE?! AWFUL!!

"Re invoice no.4415059"

Re invoice no.4415059

I have been in contact with Flysharp on many occasions by email and phone to obtain a refund for my cancelled flights with KLM to Chengdu, China departing on 24 June.

I have been advised by the consultants and by emails that KLM are only offering refunds in the form of a voucher which is incorrect.

On KLM website under "Mainland China" section, the airline offers a full refund. Section copied from KLM website:-

"Did you book your ticket via a travel agent? Please contact them directly to rebook your flight. If you need assistance, contact the KLM Customer Contact Centre. Please note that we are doing what we can to help you as quickly as possible, but waiting times are longer than usual.

2. Apply for a refund
You are entitled to a full refund of your ticket if you were supposed to be travelling to or from mainland China before or on 31 August 2020 but you did not travel"

Can Flysharp now please provide me with a full cash refund that I am entitled to without delay!!

Poor service.

Chris

"Flysharp is a shambles"

At the moment Flysharp is a shambles. I have booked a Ba flight through them reservation number FR460E for Florida in October . I’m trying to find out if I can get vouchers or reschedule flight for next year.
I have been in contact with BA they said they can’t answer any questions because it was booked through flysharp. When I spk to flysharp representative she kept saying nothing she can do I have to contact BA . Ridiculous not willing to take any responsibility. BAsaid they should be contacting their trade support team but no one is willing to help!!! I’m at my wits end.
Horrible company to deal with.
I realise this is October but I have a villa and park tickets to consider.

Hi there on British Airways website it says it is offering vouchers for people travelling up until the end of 2020 that will be valid until 2022

"Lies Mistruths and Stalling Tactics"

My Air New Zealand flight was cancelled at the end of March and fly sharp didn’t let me know at all. 4 weeks later I found our direct from the airline as I went online to pay for upgrades and since then it’s been a drama of lies and mistruths by FlySharp.
Up until last week I couldn’t even get an email to confirm my flight had been cancelled meaning I couldn’t even claim on travel insurance for hotel rooms and cars that weren't cancellable.
I have been told on 3 separate occasions that the refund has been processed by Air New Zealand yet Flysharp keep giving a different stalling tactic and reason each time I ask to be refunded and I get asked to contact 2 to 3 weeks later.
Would never use again.

Invoice number 4421849

In response to Fly Sharps reply:
I have already contacted he airline using the RA numbers you have given and once again they have confirmed my flights have been refunded. Stop stalling, start taking responsibility and pay my refund.

"Great Service"

I would like to thank Flysharp for their understanding and efficiency when I requested a refund for our flights to Canada.
There was no debate/push back when I requested a cash refund and the refund was paid into my bank account in full within the timescale they had asked me to allow for. Thanks again Flysharp for such a professional service - a rare experience now a-days!