"I still have not received my refund from April"

I booked 2 tickets with fly sharp to go to New York on the 8th April 2020 with my partner and return on the 13th April.
My flight was cancelled due the COVID-19 and I contact fly sharp .Every time I send them an email they respond by saying they have requested for my refund to the airline and will take 2 weeks .After 2 weeks , to wait another 2 weeks and after I sent another email and they respond I should wait for another 30 days .
This battle and refund request goes back from April and till now no refund have been made just a number of my refund application.
VERY DISAPPOINTING,I have been waiting patiently but this is unbelievable.
My booking reference was 48NGWL .
Now I’m considering to take the case to small claims court as it seems it’s the best was forward.

"Good!"

A bit difficult to get through to sometimes but overall think that's understandable given the current climate. Ultimately, they proactively got in touch to let me know my credit options and eventual refund which is more than can be said for some of the other operators I've dealt with!

"Thank you Fly Sharp l have received…"

Thank you Fly Sharp l have received from you the money owed to me for a cancelled flight to Canada due to Covid.
Apparently you were able to get the monies back from Air Canada.
Took 4mths....but we now have it. Thanks again.

"Credit note issues"

(Edit) since posting this review I was contacted almost immediately and two days later was informed I would be receiving a full refund within 5-7 working days. I have now received a full refund at the time of posting this review edit. It is unfortunate that communication was unreliable initially but I cannot fault them for rectifying the situation in the end.

(Original review pre edit) I first applied for my refund a couple of months ago and was told a credit voucher would be sent to me via email by May 28th, the date comes and goes and I did not receive a credit note. I call back and I am told that I have to call to make a booking through them instead now? I sent multiple emails explaining my situation and the fact I currently cannot commit to booking immediately as my destination have closed their borders but received no response, it’s been over a month since the first email correspondence and I didn’t hear anything back even after two more attempts. At this point I would rather just be refunded as I no longer feel comfortable that things will go right when the time comes for me to book again. Very unfortunate experience!

"best service got my full refund before…"

best service got my full refund before the estimate time thank you ;)

"I booked flights to Barbados with from…"

I booked flights to Barbados with from London Gatwick to Bridgehead with Virgin and now the airline is no longer flying out of that airport and flights are being moved to different dates in Heathrow/ another London airport. Can I be assured that flights booked through Flysharp, not just through the Virgin website, will receive the same treatment. Booking reference: 2020 LP4HF5

"I have been waiting over 16 weeks for my refund- 0 star!"

Update - I have waited over 20 weeks now and have been told to wait another 14 days! Whilst I have now received the majority of my refund, I am still waiting to receive £321! I spoke to Moukal in management who advised me on Friday 24th that he would call me with an update on Monday 27th...Monday arrived, no call!
I left him messages throughout the week and he called me back today (1 week later) to inform me that I must wait another 14 days. So 21 days if I'm to count the week that I was waiting for him to call. Terrible service from top down, not even an apology for not calling me on Monday.


I have been waiting over 16 weeks for my refund. Poor communication from all levels of staff including management. I have called and chased so many times (lost count), sent over 20 emails - still nothing and no response from my last 5!
My initial request was made in March to cancel flights, I was told that the refund process would take 4-6 week...6 weeks later, nothing! Called up to find that my request had not been made with the airline as promised. I spoke to Karan at the time who assured me that he would put my request through 'correctly' and that I should wait another 4-6 weeks, STILL WAITING. I am now in a longer waiting queue due to Shane's incompetence during my first call in March and him not fulfilling my request - flysharpe are not willing to do anything about this despite having tripled the waiting time for my refund due to their error.

I'm shocked that this company falls within the Southall Travel umbrella group. Zero star should be an option.

Invoice numbers:
4403739
4402185

Please do not sent me a generic response! There is no mention of your incompetent staff or the fact that your error has caused me further delay. Take some responsibility please!

"An absolute joke for a company!"

An absolute joke for a company!! Please do not ever use these clowns to book any ticket! Wouldn’t even book these to catch covid. No communication from them at all, always me ringing them for updates regarding my refund. Told me my money would be transferred back to me anything between 5-7 working days....its been 3 weeks! Go through a trusted agent rather than these cowboys!

"Followed through as promised"

Despite the uncertainty COVID-19 has brought to the travel industry, FlySharp have followed through exactly as promised and refunded me my full booking amount of flights that were cancelled by the airline in April/May this year. It took a couple of months for the money to arrive, but following up with our airline, it seemed they were the ones hanging onto our money. Also FlySharp initially offered a credit note, which is fair on their part as they are a business trying to survive during this unprecedented time, however as my job isn't secure at this time either, I opted for the refund which they processed. Communication relied on me having to chase FlySharp (hence 4 star review), however I am in no doubt they are probably extremely busy, and were able to answer my questions by phone and email to reassure me. Really hope to book with them again when things settle down

"Dear FlySharp,"

Dear FlySharp,

My request exceeds the 7 weeks you have quoteD previously. Also I would like to add that I have had minimal contact from yourselves and able to provide evidence of the weekly attempts to make contact with yourselves to which I’ve had no reply. I fail to understand that despite requesting a refund I am being informed it will take a protracted length of time despite offering a refund within 5-7 days to other customers. I had already spoken to emirates in regards to my refund to which they had already advised that they had forwarded you all monies weeks ago and were no longer in receipt.

Regards,

Mr Mogridge

Ref: F86P43