"Still waiting on refund which they said 30 days"

Still waiting on refund which they said will take 30 days. Bit poor really.

Lets see if i actually get the refund in 30 days as i already notified my bank about the transaction and service being received.


Booking name Hiren J Vekaria, booked on 1st feb 2020 Qatar airways

"After writing a poor review about not…"

After writing a poor review about not receiving my refund and getting a response from flysharp promising a refund within 5-7 days I was pleasantly surprised this morning to get my refund payed back for cancelled flights.I was very critical of fly sharp so now I must say well done and give you full marks I will only say you will get refund just stick with them through this extremely difficult time thank you fly sharp I will book with you again. ROBERT CHASSAR

"Refund"

Hi,

Called your staff this morning with regards to an email send in the 1/6 which neither acknowledgement nor respond received. Explain the whole situation and the reason as to why I would like to cancel my flight owing to Covid 19 and strict quarantine practices. I ask what happen to my previous email and was told that only a credit note is available from Malaysia Airlines which I very much doubt it and also been told by the staff that a credit voucher/nite will be with me within 14 days of them applying for it which is on the 6/6 when they processed this. Also I was in quandary as to why the validity of the credit voucher/note is valid until Feb credits."


Any manager from Flysharp care enough to explain as to why only credit note given?

Am awaiting for my credit voucher and reply to materialise.

Naz



Good morning,

Thanks for your reply, I can give you my booking ref number: O27G36 and hope this is sufficient.

Have a nice day.

Regards

Naz

"Ghosting customers"

I emailed Flysharp 3 weeks ago about a refund and still haven't received a response. I've also tried calling and cannot get through. I feel like they are actively avoiding their duties to their customers

"Illegal, misleading comments from Fly Sharp. Copy N' Paste Responses from parent company Southall Travel"

The following response from Fly Sharp to a negative experience below, is extremely misleading.....

"Fly Sharp have been processing hundreds of refunds each day, whereas many other travel agents are only offering credits."

.... You are, by law, entitled to a full refund if your flights have been cancelled. The above statement from them is illegal!!

Fly Sharp is part of Southall Travel. The same company which owns Travel Trolley and is under the same ABTA membership. They use the same systems and employees. In a recent poll of 93 Travel companies, Travel Trolley came bottom with a score MINUS 95. They have been withholding peoples refunds or been charging for refunds against consumer markets authority, ABTA and Consumer Law guidelines.

The above woeful response to a customers plight just shows how they take customers for granted and think they, the UK public, are stupid.

"Absolutely awful service"

Absolutely awful service.

I’ve been chasing a flight refund for the return part of my ticket from Sydney to London since mid March - obviously due to lockdown.

I submitted my refund application and received the automated response email. And then nothing, I submitted further queries and got no response. Called numerous times and had someone hang up after waiting Nearly 30minutes for the call to be answered. When I have got through the only information they can give me is that your refund is being processed and please call back in 2 weeks (been told that 3 times). The final time I called I asked for proof in writing via email that the refund had been submitted to Emirates and asked what confirmation they had received from them to know my refund would be processed in 2 weeks, the guy on the phone said he ‘couldn’t answer that’, when I asked so there’s no record of the refund request going through, he said they were receiving refunds so there should be something soon but couldn’t say when they requested it, when they got confirmation or how much - just call back in 2 weeks please. Absolutely appalling. I appreciate this is difficult circumstances but the customer service is shocking, I would never use Flysharp again after this.

"Difficult times for all!"

I have to say, under the current pressures ALL travel agencies are under, Flysharp are doing as best they can! Yes it took time to answer the phone, Yes it took time to answer emails - These are unprecedented times that no-one can ever predict a contingency plan for the best outcome. I did get through eventually and the person was calm and advised me of my option. I was disappointed that I could not get a credit card refund but I did get a voucher that I will use next year.

"Terrible company. Terrible customer service."

Terrible company. Terrible customer service. I have been chasing flysharp for my refund for almost 4 months 3rd/5th/6th Feb. FLYSHARP Case Ref FS38401/FS42416. I had a flight to Shanghai with AirFrance which was cancelled by AirFrancedue to lockdown. I know that AirFrance have refunded this particular flight as my colleague booked direct with them and was refunded weeks ago. I have chased them repeatedly for a response and a refund. They do not maintain contact or give any information. If I do not receive a refund I will be contacting ABTA. They seem to think it is acceptable to keep my money for offering no level of service. Appauling.

"No communication"

I have responded to the email sent via trustpilot providing the booking details as requested. This was Friday, still no communication from FlySharp. No duty manager has contacted me. Please provide their email. I was told on Thursday by Vipan that a refund request had been sent to BA and that I would get an email confirming the request. Nothing received. Please do the things you say you will do. I look forward to a prompt response
I have now filled out ANOTHER form sent via trustpilot, if this one still does not work I will see if the small claims court or trading standards can help you to ‘find me on the system’. Additionally, I am not happy that you send forms asking for my address and phone number via Trustpilot. This unnecessarily makes my personal information visible to more people. The communication should be direct. Your company could email me yourselves or provide me an email address to contact. This is all very unprofessional, and also sets a precedent for people communicating with you via Trustpilot. As you have many disgruntled customers this may be an avenue of communication you wish to avoid

"Dirty Con Artists"

Would give 0 if allowed to these dirty con artists.
A month ago refused to refund for a March flight after international orders were closed. They offered a credit note. Agreed a refund today.

Have just had a call back saying that they can’t refund as PNR shows that we were a no show for a cancelled flight. What is the point turning up when we were told flight had been cancelled and not to travel to airport? To top it off they won’t contact airline to correct asked me to contact instead. I will be contacting both Airline and my solicitor.

All they want is to keep your money as long as they can before a refund.

* I also have an email trail with FlySharp requesting information about my cancelled flight as soon as I realised it was cancelled which was before the flight date!!! *

Booking Ref: VKATCR
@ 1420 on 15/06/20 still waiting for a call back