"NO REFUND after 100+ days, RUDE customer service, buy at OWN RISK!"

Buy at OWN RISK!

Booked a return flight from LDN-HK with Virgin Atlantic during Dec 2019. The flight was supposed to be March departure and June return. The flight was cancelled due to CoVID-19, requested a refund and was met with extremely rude customer service who began shouting over the phone!

After more than 5 phone calls and too many email exchanges to count, refunds still haven’t been received. They told me time after time that I will need to wait for 6 - 8 weeks, I have waited for a total of 14+ weeks and counting, still no refund in sight, only false promises and lies.

My friends who booked directly with Virgin already received their refunds MONTHS earlier and I am still here waiting. Flysharp is deliberately keeping their customers’ money, and frankly, this behaviour is unacceptable, unethical and downright disgusting.

For anyone still disputing, I would save your breath with the customer service and instead use the chargeback service provided by your debit/credit card provider and file a complaint with ABTA, IATA and ATOL instead. All of which I will be doing. Flysharp brags about being a member of all of those 3 organisations on their website to boost their credibility, well, I think these reviews on this website really show how credible you actually are.

In the rare chance that customer service is reading this and wish to actually do something to help their customer instead of giving me false promises or a copy and paste answer, here is my booking reference: JZJYAT

"I need Help ASAP"

Hi
I booked my fly by fly sharp from emirates.
London stansted-bangkok NANQ62 i pay around £450 per person but my return flight it’s been canceled by covid19 so i re book to london heatrow NGBQFM and i pay extra £200.i receive refund yesterday ONLy £217!!!this is JOKE
I called fly Sharp and they told me to speak to emirates and emirates told me that they have nothing to do with this and I need to deal with travel agent.I someone to explain this issue!!!
4000776775,4000776790

"Full refund received"

I booked two business class tickets to Mexico in January for the 4th June.

Due to the COVID-19 situation, the flights were cancelled. We called up a few days later and were asked whether or not we wanted a voucher or a refund. We asked for a refund and we were told to call back in a month to check the status of the refund.

2 weeks later I received a call from the customer support rep confirming the refund would be processed within 10 business days.

One week later a full refund hit my account.

I was sceptical in the beginning about what would happen with my flights, but I must admit the service has been fantastic.

"one of my worst experience with agencies"

I booked my flight using Flysharp in Feb 2020 and my flight was on 25th March with Turkish Airlines. After the lockdown, I called Flysharp and they said they will refund the money within 4-6 weeks. I called again last week and they said the refund was issued on 3rd May I should expect it by 19th June. I called them yesterday and they said the Airline is blocking the refund and I need to contact them, they gave a reference number for the refund application 4000804306, 4000804320 for each passenger.

I Called the Airline by phone and by form, they replied that I have to contact my agency back and there is nothing they can do!

Customer service isn't terrible considering they have to deal with frustrated customers, but they don't give correct information.

Booking reference: W2CS2W

"My experience with Fly Sharp has been excellent..."

My experience with Fly Sharp has been excellent. I decided not to go through the hassle of chasing them for a refund as soon as my flight was cancelled back in May because I was fortunate enough to be able to wait longer for a refund, and I was also aware that they would be extremely busy with many requests following lockdown. What surprised me was that they were the ones who contacted me and advised me to call them with regards to giving me a refund. I called them, they answered straight away and advised me that my refund would be processed within 12-30 days. I received my refund in under 12 days. I cannot fault the service I received and thought I would write a positive review because they seem to be getting a lot of bad press considering the circumstances.

"Cancellation Fee very expensive"

I wanted to cancel my flight and so I ring them direct after emailing them numerous times and was told that the cancellation fee was £260 per person which is over twice the amount that the airline charge for cancellation. Very disappointed at the price.

Booking Ref: 38P74X
Airline Ref: PW9NJK

"Terrible customer service - My father is stuck abroad and each time…"

My father is stuck abroad and each time I have spoken to a member of your team you have brushed me off. According to KLM they are giving refunds but you have told me they are not!

This is criminal, my father is elderly and stuck in another country and you have not had any care in the world.

I need this sorted ASAP. This is beyond a joke.

"Excellent agency"

Excellent agency. Quick response & they keep their word.

"Rip off. Dodgy."

I had to rearrange my flight because of covid.

They charged me £248.

I have just checked... The new flights are practically the same price as I paid originally.

It has on occasion been impossible to get through to them by phone. Some of their staff lack basic manners.

I've learnt my lesson, I won't be booking with these guys again.

When I was rebooking I was sent emails from Southall Travel. I will not be using that company either.

"Waiting refund for cancelled flight"

Hello,

Been trying to call you but no answer. I want a refund for my cancelled flight on turkish airlines. Been waiting to get in touch for so long.

Airline ref: UE2PR2
Booking ref: L8SSEI

Please provide a good phone number so that I may contact you or contact me yourself.

Thank you.
Y.K