"Just got my pre-paid card and phone…"

Just got my pre-paid card and phone numbers ob card to activate and on website have been changed or disconnected.

First time hearing of the company and very frustrated with them.

"I have been trying to log in into my…"

I have been trying to log in into my salary at see account and it says system currently unavailable for more than a week now. No explanation at all...

"Activating a PrePaid gift card"

Just to tried to activate a pre paid gift card that had expired. Spoke to their customer service and they keep saying they cant do anything about. Even spoke to a supervisor about it. They can clearly see that I have not used the gift card. I work in the credit card industry and I know they can reissue a gift card if they need to but they just refuse to.
***01/13/2019 Update*** Wirecard made it right. They send me a replacement gift card for the same amount. Thank you wirecard.

"Activiation Issue"

I have been trying to activate a refund card I received from Frontier. All of the numbers on the card are not valid. Please respond with
a valid phone number so I can activate my card.

"App ist sehr prakiscch"

App ist sehr prakiscch. Geldbörse nur noch dabei, um die U-Bahn Karte aufzubewahren.
Nur 4 Sterne, weil app immer abstürzt, wenn man versucht auf 'Angebote' zu klicken

"SCAM ALERT"

SCAM ALERT - Beware of being scammed by Wirecard and the phone companies. We receive a "refund" from T-Mobile on a Wirecard. The first thing we experienced trying to use this Wirecard is we could not use it anywhere when we tried. When we finally sat down to check out the card on the internet, we found that they had charged us a maintenance fee. When we went to buy our daughter a present on line it seemed to work finally. Great! This was December 12th. Today, December 19th, we found out that the vendor said they never received the money. So, we started to investigate. We called the 800-522-7458 on the back of the Wirecard after trying numerous times to log in to the wirecard . com/T-mobile website. They have our name, our phone number. I wonder what else T-Mobile gave them of our information. This guy, Ian, we were talking to on the phone would not give us his operator number. Said he wasn't allowed to. He did ask if we would like to file a fraud charge? Told us that when we get the paperwork, it would take 45 to 60 days to even consider giving us the $50 they took back. He also said that a "new Wirecard" will be sent to us in 7 to 14 days. FRAUD FRAUD FRAUD FRAUD. We do not expect the money to come back because it is awful peculiar that we can't even get into the back office to see the transaction detail. The vendor did not receive the money and the money was not in the account. The operator confirmed that it was not. We want people to know to watch out for the refunds the phone companies are giving via Wirecard. They are selling our data to marketers. Fraud marketers. Scammers. We can't even answer our phones. There are numerous robocalls on each of our phones. We are learning to rely on texting and not answering even our business phone until a message has been left. Beware. Companies are selling our data for millions and millions of dollars and they should be brought to correction on class action suits without negotiation. We don't care about the $50, but what's happening with our data. Yes, we would like to be repaid, but it is not the most concerning issue. It's how many people are being hurt by these scammers. It's about the people of the United States of America against scammy companies.

"Login System Broken!"

I've been trying to login to m account but it keeps saying the images aren't matching when I type them in under the username and password. They match every time and something needs to be done. I just want to be able to transfer it to my bank account!!!

"Funktioniert aber umständlich"

Funktioniert, aber mittlerweile gibts z.B. mit KLARNA die bessere und bequemere Alternative, da bei Bezahlung mit Apple Pay nicht zuerst das boon-Konto ausreichend aufgeladen werden muss, sondern der Zahlbetrag direkt vom hinterlegten Bankkonto abgebucht wird. Das ist superbequem und einfach.

"Refund For Unauthorized & Fraudulent Charges"

BBB Complain 14020634
Re: Wirecard North America response to BBB Complaint #: 13980088

Wirecard North America (Fifth Third Bank and/or Citibank member FDIC)
in regards to Comcast Prepaid Card Services for Sarah Hoflack Crosbie

My Name s Ali Crosbie

My complaint is to Wirecard North America for their slanderous and libelous defamation of my character, as well as their insensitive response and NO HELP with fraudulent and unauthorized charges to my wife’s account through Comcast.

My wife and I have created a written record of our complaint with the company, have organized ALL DOCUMENTS and proof we were not, or better yet I am not the one who did this as Wirecard accuses me of in their response, as well as their all responses & recorded conversations with agents that belittled is and were extremely rude and insensitive and their responses to us via mail which were extremely unhelpful, vague, and different both times.

We will stop at nothing to preserve our rights under the law; my wife and I have both tried to help Wirecard North America understand our side of the story but they've ignored then accused me of visiting then creating accounts on dating sites which is both slanderous (in our phone conversations) and libelous (their BBB response to my wife);

We are involving government agencies and are sending copies to alert them to Wirecard North America's practices as I've already called the city, the county, and state Consumer protection agency of Pennsylvania (location of Wirecard North America) and our state of Washington. These practices include allegations and accusations I freely and knowingly created accounts on dating websites as a Muslim community leader with the penalty for adultery being extremely harsh and this accusation is something I would NEVER do and have never done, their lack of customer support/service and Wirecard North America's BBB response to my wife bordering on harassment, anguish, insensitivity, defamation, distress, and grief both mentally and financially;

This will clearly and definitively lay the groundwork for a future legal case or defense;

To Wirecard North America (Fifth Third Bank and/or Citibank member FDIC) -

WE ARE SERIOUS ABOUT THIS MATTER AND YOUR ACCUSATIONS over these fraudulent charges in the amount of $245.16 (change to a business like Wirecard North America & it’s parent Citibank) and have hired an attorney.

I am writing and making a complaint to the parent company FifthThird Bank member FDIC and Citibank as well because my Capital One card also had fraudulent and unauthorized charges but they refunded us the money in 3 hours and their investigation DID IN FACT FIND THESE CHARGES TO BE FRAUDULENT AND UNAUTHORIZED! I am including their recorded phone conversations and written responses helping us in our time of need from this violation.

The date of birth of the person who made these fraudulent and unauthorized charges is 10/28/1979 which is NOT MY DOB. The registered date for these sites are not the same as the date the charges were made. YOU HAVE NO RIGHT TO ACCUSE ME OR RESPOND THE WAY YOU HAVE.

I will write a letter each day to your CEO Deirdre Ives until I get a formal written apology, a full refund, and a written apology to my wife. I am taking all that we have to local news stations in Seattle and the Seattle Times and Post Intelligencer until we are heard and taken serious.

Rest assured that my will and resolve will not bend nor break until we are refunded and given an apology. You may respond how you like but rest assured I have and will continue to carry out everything I have outlined in this complaint until this is corrected.

Finally I will not stop lobbying the HR department and Finance department at Comcast to cancel its account with Wirecard North America and will get my executives to rally behind us if this is not settled in the way we desire. A young married couple might not matter to you but an entire company might.

Thank you,

Ali Crosbie

"Poor."

Poor.
I can’t redeem it for groceries at major stores. And I can’t figure out how to transfer the money to my checking account. This should be easier. AT&T didn’t asked me how I wanted to receive my refund. And I understand if I don’t use it in 6 months they will charge me a monthly fee.