"TERRIBLE CUSTOMER SERVICE"

TERRIBLE CUSTOMER SERVICE. MY CARD NO LONGER ABLE TO SWIPE SO ASKED FOR ANOTHER. HAD TO PAY EXTRA TO GET CARD SENT FAST HAVE NOT RECEIVED SO CALLED AND DID NOT HAVE PEN OR PENCIL SO MASKED THEM TO EMAIL TRACKING NUMBER REFUSED TO DO SO BUT KEPT TALKING OVER ME TO GIVE A TRACKING NUMBER I WOULD NOT BE ABLE TO WRITE DOWN ASKED FOR SUPERVISOR SAID COULD EMAIL BUT WILL TAKE OVER 24 HOURS REALLY SUCH TERRIBLE CUSTOMER SERVICE. BY THE WAY YOU TURNED OFF FIRST CARD BEFORE GETTING ME MY NEW CARD SO NO ACCESS TO MY FUNDS. WORST CUSTOMER SERVICE I EVER HAD TO DEAL WITH AND THEIR CALL CENTER EMPLOYEES SHOULD BE BETTER. MAYBE STOP PAYING THE LEAST FOR AN EMPLOYEE YOU CAN GET AWAY WITH AND PAYING PEOPLE THAT CAN DO THE JOB

"Absolutely the worst card service…"

Absolutely the worst card service available. I don't know why they even have a customer service phone number because you will get absolutely no customer service from them. Run as fast and as far away as you can from this company because you will end up paying the price

"Wirecard (Germany/Europe) forces me to integrate a complete new interface in my online Shop, as the existing will be shut down soon!"

Hi, i got a call from my Account Manager, who told me, that they will shut down the existing payment interface at the end of Q3 this year. I have to integrate a complete new interface, which normally takes 3-4 months (including the testings) and man power. He also told me, that nearly 10.000 merchants have to do that. I am not willing to go with Wirecard anymore. One year ago, the same Account Manager told me, that a new interface will come but he did not mentioned that we will be forced to switch.

Normally a stock listed company must inform officially about such a step, as this will have a big impact on their turnover performance!

Many merchants will start to search another Provider with existing and working shop extensions. Sorry Wirecard this is not how business works.

"Follow Up worst company I have ever dealt with"

I called your 800 number as you requested in your response below. It said my card number was invalid and hung up on me.
I finally called Tmobile and they gave me another number I contact your company. Your rep said there was no record of my claim. When I mentioned I had a certified mail receipt and confirmation you received it in early February he “found” it and said it was entered on February 27th and someone would be contacting me in 40-45 days. (Why did it take almost a month after you received it, to enter it in your system??)
I called last night to check the status and your rep said the dispute was denied because too
much time had passed since the activity.
The only reason ANY time passed since the activity is because your rep lied when he said the claim was filed when I called to report it the same day I noticed the activity (you sent a replacement card that same day so there is no doubt you knew of it then), and I had to call multiple times to get you to send me the claim form. It was submitted promptly and sent certified mail - I have proof of this.
I want the money you allowed to be taken from my card before it even left my house! I reported this promptly even though I had to deal with phone numbers that were no good on the card, reps that lied, and reps that promised to send forms I never received.
This is by far the worst service I ever received from any company ever. If you care at all - then fix it.

"Unable to use MY card"

I received a T-Mobile rebate card last year which was issued byWirecard and I checked my balance as of today and I had more than enough money for my purchase at a tire shop. As I tried to pay with this card I was declined several times. I then called T-Mobile because the number on the back of my card was just for an automated service which is absolutely no help and they were able to finally find me number for Wirecard. I spoke with one of their representatives who in the end were no help whatsoever. They said because I wasn’t within my state I needed to call them 24 hours before I could use my card. If I knew 24 hours before I had a tire blowout I would have called just so that I could use the money on MY card with MY name on it. I was able to provide all of my information for them to verify who I was so I don’t understand why I can’t use money that I was supposed to receive from a rebate program. I feel that this company is just keeping people from using their cards so that they forget about them and then they are able to keep the money in the bank or invest it for their own interest. When I continued to press my agent to speak with his manager I was told that he was as far as I could go to speak with anyone to get this issue resolved. Because I have to now wait to use MY card I am stuck now paying for a hotel room as I am 400 miles from home. I do believe that if a person can provide all of their information for this card Was they should be allowed to use their card anytime and anywhere they want to. To make it easier to locate my case I don’t have a case file but I have the representatives ID number to locate my call his name is Mathew and his number is 8464524.

"Always hidden charges i can never get…"

Always hidden charges i can never get the full amount i am paid and octapharma advertising without the inconvenience fees.Is 100 % scandal what a rip off

"I had to contact sales three times…"

I had to contact sales three times before someone actually got back to me. Afterwards, no issues so far.

"I got scammed by a guy"

I got scammed by a guy who used a Wirecard account. They were capable of getting some of my money back, but it is incredibly frustrating to see how easily scammers can use their services!

"Wirecard is a ripoff company"

Wirecard is a ripoff company, they continue to charge fees that are not owed and after calling customer service I'm told there is no way to reverse these fees, even when they admit that they are aware of the problem causing the fee, I will be reporting them to BBB, and every place else I can think of, I do not recommend this card/company to anyone, they will only rip you off.

"I made a $6.00 payment online and it…"

I made a $6.00 payment online and it was declined because the merchant does not accept prepaid cards as payment, but Wirecard will not release my funds. The merchant says they show no record of the payment ever hitting their account. I spoke to one CSR on 3/9 and she said it should be back on my card in 8 business days. Now, today 3/20, they tell me it will be 30 business days? I know it's only $6.00, but it's the principal. They're stealing/holding my money hostage. Shady, slimy business tactics.
I have filed a complaint with the BBB and possibly with the FTC. Nickeling and diming people is unethical but what these people are doing is theft.

I am responding to the fraudster of a company who responded stating that the payment went through. NO IT DID NOT. According to the treasury department of the company, THEY SHOW NO RECORD OF IT. GIVE ME MY MONEY THIEVES!