"Positive experience"

The Five Star team is easy to work with and respond quickly to any problems (air conditioner; washer/dryer). We have already booked our vacation for next year!

"This house was awesome"

This house was awesome, Great locate to the beach. I will rent again from them. Great customer service!

"This house is amazing!"

This house is amazing!! The pool was above any expectation. We had a few issues, but 5 star took care of it immediately!! Thank you so much for the wonderful weekend.

"House was very clean and well…"

House was very clean and well appointed. The code to enter didn't work when we arrived but a quick call back to the office corrected the issue.

"Very attentive to our needs."

Very attentive to our needs.

"BAD CONDO!!"

We arrived at the condo to see a dirty, dated condo. After getting our things put in the rooms, I went to open the sliding door in the master bedroom and the handle fell off onto the floor. We unloaded our suitcases to put them in the closet and the whole track was broke and the door wouldn't even close. The TV in the master bedroom didn't work all week. The air condition didn't work. When we finally checked the control panel on the wall, it didn't even have batteries in it. The lamp in the guest bedroom didn't work. The refrigerator had rust on the outside of it. The walls were dirty and had marks all over them. There was a big hole by the washer and dryer that had not been fixed. There was old brown carpet in the master bedroom that looked very dated. The only good thing about the condo was the view. This condo should not be rented until the owners update the whole condo. We have stayed here at The Pelican Resort for at least 20 years and I know this condo has never been redone. We wait all year to do the great escape for a couple of weeks and then to pay that much for a condo that looked like that was very disappointing. We reached out 2 times to management while we were there and requested some of our money back but have not had a response back.

"Customer Service needs improvement"

There were a few parts of our trip that I felt could have been handled better by the Property Management company. The heat was out on the pool at the house we rented and I know there's nothing they could do to change that, but I just felt their messaging around it wasn't very compassionate to how much that would change our trip, nor did they offer any suggestions to help. For example, I would have loved hem to say hey there are these other pool options in the neighborhood. Something. Additionally, we called and asked for a late check out and were granted permission, only to get an angry call at noon asking why we weren't yet gone. It seems there was a miscommunication on their end, but again it's all about HOW the message is delivered that can make the difference. I work in sales I think respect in business is a key ingredient to making sure we're all happy at the end.

"Prompt communication"

Prompt communication. They didn't always have a straight/correct answer at first call, but they got there. Web interface, and check in/out process was excellent. I would rent from them again.

"Renting was an easy process and we had…"

Renting was an easy process and we had great communication from five stars. We rented the house two years in a row. There was a lot of wear and tear on the house in just one year. That was disappointing. Otherwise everything was great.

"The Condo was extravagantly decorated…"

The Condo was extravagantly decorated which was very nice- the pictures didn’t reveal how extraordinary it was in person. Our only issue was Cold Water in the 2nd Bedroom Shower. After 2 maintenance visits the problem was not resolved & were consistent throughout our checkout. Hindsight says staff should have offered us another room or accommodations should have been priority.