"I was extremely disappointed with the customer service"

I was extremely disappointed with this management company. We travel to Destin, FL multiple times a year (for about 20 years now) and have used numerous rental companies. I have never felt the need to give a review until now. We reached out a couple times before we stayed in this particular house to see if we could walk through it. Each time we called and spoke to one of the operators they were very unhelpful and downright rude. Twice in particular we spoke to a woman named Janet. It was clear from the beginning that she was not willing to help with any questions or concerns.

Also, during our stay there were a list of things wrong with the house. We completely understand that the houses we are staying in are rental properties, so we do not expect perfection. However, we do expect the rental company to try their best to fix things the best they can. We told them that there were 3 things we would like them to fix immediately... First being the elevator (my dad has trouble going up and down stairs, which is one of the reasons we chose this house to stay in), the fridge (during the day it would get up to 57 degrees, I had to keep my sons milk in a fridge upstairs so it wouldn't spoil), and the front door handle fell off the first day we were there (self explanatory why we would need this...). We called on Saturday and no one showed up until TUESDAY. The other items were never fixed, so hopefully the guests who stayed next had better luck.

Again, we don't expect perfection. However, I do expect decent customer service and that is not at all what we received.

"Our family really enjoyed our stay at The Stork's Nest…"

Our stay at The Stork's Nest was fantastic! We had 13 adults, five toddlers and one baby in our group. The house was large enough to accommodate our needs! We loved the private beach and the heated pool on the front deck. Also, this house is well stocked with everything needed for cooking and serving meals. Although I do wish property management would invest in single serve coffee makers. There were two Mr Coffee style makers, but had to wait for slow drip coffee every morning! UGH! Overall, an excellent vacation house everyone in our group really enjoyed!

"Very clean house"

Very clean house, great location, kids loved the heated pool!

"Breathtaking vacation home"

The Four Waters house was truly incredible! There was more than enough room for 12 people and the outdoor space was breathtaking. The biggest downside was the pool door alarm that makes an incredibly loud beeping sound when you access the back doors. There is a button to press before exiting to turn the alarm off for 15 seconds, but there is no button on the exterior so it goes off every time you come inside. Two of the ice machines didn’t work, but the other two made up for it! Overall an excellent stay and would definitely vacation there again!

"We rented this property mainly for the…"

We rented this property mainly for the pool! I requested 7 days in advance to ha e the pool heated. The pool was not heated the whole vacation!! It was freezing! We could not use it! The house had a great location and comfy beds. But should not be listed as a five bedroom!! The bunk room is so impractical! Leaving little kids up that high away from bathrooms and adult rooms is not a good idea.

"One of my best vacations"

From beginning to end our experience with fivestar resorts was great. The home I selected for my family vacation was beautiful and we had no complaints. The weather was perfect for walking the beach and bike ridding. We had plenty space to spread out and enjoy ourselves. This is an annual trip we take and we will definitely be returning customers. Thanks Fivestar for making our experience great. We needed it.

"Millenia was absolutely GORGEOUS"

Millenia was absolutely GORGEOUS! I honestly wish I would’ve booked more days! The house was perfect, the area was quiet, and well maintained!

We have actually planned to make this an annual getaway, but at MILLENIA! My only issue was that we could not get the Bluetooth speakers to work. There may have been some remotes that would’ve helped w/that, but again...this was one of my best getaways!

"Amazing time!"

Our family of 20 had an amazing experience staying at the Beautiful Crazy property. Although we had a couple of minor maintenance issues, the team at Five Star were quick to respond and send out a technician when needed.

Thank you for offering this home for those of us visiting the emerald coast!

"Awesome place"

Awesome place

"Nothing but the best from beginning to…"

Nothing but the best from beginning to end.