"7 nights in Heaven"

This was our 3rd time to stay at the Emerald Belle. It is our "home away from home" go to house in Destin and we won't stay anywhere else. Five Star Properties do an incredible job and make everything so easy. From the moment I called to make our reservation to the day we checked in and the day we checked out, they went out of their way to make sure we had everything we needed and ask for! The home is breathtaking and so peaceful! It has everything to make your stay memorable! In a way, I hate to keep bragging about how wonderful it is because I am afraid it will be totally booked when we go to make reservations next year!! We take our two daughters and their families with our 3 granddaughters and the memories we make are priceless! In fact, the oldest granddaughter ask me last week if we could buy it! LOL!
I wish!! We will be back!!! Thanks for the memories!

"Emerald Belle"

Vacationed in early November at Emerald Belle, Destin Florida. You travel to the Coast in the Fall to experience cooler temperatures. We were disappointed that the fireplace was not operational.

We found the carpet in the master bedroom to be soiled/stained and the golf cart that is “available” means you have to call the rental company, fill out waivers and then rent the vehicle. The information regarding the property suggested that the golf cart was included.

The weather was absolutely breathtaking and we had an enjoyable week however we were surpised that a 5 Star Rental was not quite up to our expectations.

"We were happy with the house and…"

We were happy with the house and location and amenities and that's why we are giving it a 4 star. But we didn't give it a 5 star because the beds (mattresses), outdoor seating around fire pit, and broken fire pit need to be updated or improved.

"Five Star properties provide great…"

Five Star properties provide great service. I have rented from them at least half dozen times now.
They are responsive and seem to care about making people have a great experience in their properties.

"Our family rented this beautiful home…"

Our family rented this beautiful home for my 50th birthday. We had the best time, the house was so spacious. Being right on the beach is wonderful. Well worth the price, we will definitely return.

"Five Star Properties served us well!"

Five Star Properties was very helpful and professional from beginning to end. They listened to any concerns we had and resolved any problems we encountered promptly. Over the years of traveling with family to Seagrove, Watercolor, Seaside areas we have used several different property management companies and Five Star stands out to us.

"I always enjoy my stay"

I always enjoy my stay! My 5th stay with fivestar!

"High price, average experience. Will not refund overpaid funds."

The house was nice but the housekeeping was lacking in some areas. Dirt, debris, food, etc left under the living room sofa and chairs. They took out the trash before we arrived but did not leave any trash bags for us to use. We contacted FiveStar and was told someone would bring some trash bags to us but never did. Ultimately we purchased some to use.

The pool was cloudy enough that you couldn't see the bottom and the pump didn't seem to be running well. We called a couple of times and was told someone would come out to check out the pool, they finally did on Wednesday of that week I believe, half way through our trip. I understand things happen sometimes but when you're paying $15,000 to rent a house for the week, you shouldn't have to deal with these issues, let alone make multiple calls for someone to come fix them.

Also, you're still holding $1600 of my money when we were forced to reschedule(Florida mandate) due to COVID-19 and are unwilling to refund it. The week we were rescheduled to was $1600 cheaper but you're unwilling to refund it citing your contract. However people that were forced to reschedule to more expensive weeks, you made them pay the increased cost. Taking advantage to make sure you get it coming and going.

"We enjoyed our visit the first weekend…enjoyment"

We enjoyed our visit the first weekend in October and have reserved another weekend next year (2021).

"Nice home"

Nice home. Kitchen a bit small but all 12 of us ate at the large table. Downstairs bunks were perfect for 4 teenagers and they had their own media room and access to pool. Great access to beach.