"5* Customer Service "

I recently had a drop in performance on my line, I opened up a ticket online and received a human response within 24hrs, the issues was resolved within a few days and the team still followed up to check my speeds and explain the issues. I have had internet with everyone over the past 20 years and this is by far the best service I have ever received.

"Easy transition and efficient service"

Easy transition and efficient service

"Wanted to sign up but never got a reply to my emails"

I contacted this company to enquire about their OFNL services. I received the answers I needed from Matt and Tim - I wanted a slightly shorter contract as I wanted to bring my own router and as I'd not heard of 1310 it was a bit of a risk to sign up for 24 month contact. All was fine until I wanted to go ahead and sign up and then heard nothing more from them even when I chased them. This wasn't very impressive and I didn't feel I should be chasing a company to give them my business. I went with Internetty in the end through lack of response.

"1310 were both very helpful and quick"

1310 were both very helpful and quick, the people I dealt with were knowledgeable and able to send information to enable my broadband setup without issue.

"Stable service and catered my urgent…"

Stable service and catered my urgent request for enabling the boardband service before the contract start date

"Everything working well."

Everything working well.

"STAY AWAY!!!"

STAY AWAY!!!! Switched from another ISP to 1310. They promised 450 up/down, but the max I can get is 430 down (only sometimes) and a max of 260 up (very rarely, usually 120-180). Torrent upload speed is limited and seems to be filtered. I never reach the upload speed even as declared by speed tests. They know about the problem, and still, after 2 months, nothing has changed. Overall experience is poor. Sometimes everything works fine—pages open fast—but other times, I have to wait 10 seconds. It’s a real rollercoaster. And all that for 49.99 only!!! f.ckng bargain!!! I miss my old ISP, where everything ran smoothly. I’ll switch to other isp asap. Waste of money….

"It work and when ordering very helpful…"

It work and when ordering very helpful customer service switch over didn’t notice any down time

"All efficient"

All efficient. Thank you.

"Signal downstairs is ok but upstairs…"

Signal downstairs is ok but upstairs dop from 200mb to 35mb
I’m not happy at all