1310

Electronics & Technology
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104 reviews
Overall Rating
Customer Reviews about

1310

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Husnain Ashraf

5.00/5.00

"Although not common household name…"

Although not common household name while we get first class customer service from order to installation. Some connectivity queries has been resolved promptly, to be precise sky Qbox have interference issue(as it use common frequency 80 MHz) with WiFi signals which has been resolved with router configuration remotely without me touching anything. Happy customer and will recommend.

22/10/2024

Paul Jebastin A

5.00/5.00

"Good speed internet"

Good speed internet, and good customer service. But expensive.

22/10/2024

Sarah Roberts

5.00/5.00

"Super easy to sign up"

Super easy to sign up, communication is fantastic, answer questions quickly. Have had no issues so far with my connection. Monthly fee is good value.

15/10/2024

Keith Glaister

5.00/5.00

"Easy to order"

Easy to order, setup was simple.

10/10/2024

customer

5.00/5.00

"1310 service is really superb!"

1310 service is really superb!

Initially I am little skeptical about this because I used to OpenReach before with BT/Virigin etc, but in the new area, they offer OFNL, I was plenty of providers to choose from, not sure to whom I need to go with, but 1310 stand out as they provide fixed Ip, also their sales and support team is awesome, I simply mail them on Saturday, I didnt expect any reply, but to my surprise I got the call from 1310 on Saturday evening itself, all set on the same day, clarified my questions, really a nice team. Monday while activating, immediately service was up and running within 15 min. So far so good, except any maintenance at OFNL side that's beyond 1310's control, overall, I am happy.

07/10/2024

Essextrueblue

4.00/5.00

"Good service after the odd issue "

I did lots of research before joining. I read all the relevant reviews. Was previously with loveyourbroad (they exited the market) - had no issues in over eight years. 1310 have been connected for 14 days and have had two issues already. They're online website is lacking and slightly misleading as it states 24/7 365 support (this is commercial customers only!). Yes they sorted out my outage but it took 16 hours and the blame was put on me!!! They blind you with science when all I want it a service that doesn't fail!!

December update... Have now been with them for three months and despite the odd teething issue I have to say I'm more than happy with the and the service they are providing to me

03/10/2024

Dominik Gryzbon

5.00/5.00

"Best value I've found but the customer…"

Best value I've found but the customer service is what makes them amazing!

02/10/2024

Srinivas K

5.00/5.00

"Delightful experience with 1310"

Support and reliability of 1310 is assuring and a delightful experience all along. Whole of the team including their leadership is very receptive to customer requirements. Would happily recommend for anyone.

22/09/2024

Sam Partington

5.00/5.00

"Great company with no issue setting up…"

Great company with no issue setting up service

20/09/2024

JRMac

5.00/5.00

"First rate Customer Service & Speed"

Really pleased with 1310 - exceptional customer service - nothing was too much trouble .. Had an initial issue when we moved in - NOT 1310’s fault - previous owners had accidentally taken vital connection equipment.
New equipment was all organised by 1310 - ordered, delivered, installed and all up and running in no time.
Speed up and download- great 😊
Worth the money!

06/09/2024
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