"Community Supporter"

You helped us set up wifi in our new village hall for the community

"Switchers beware, but its could be good for some."

I'm a prospective customer who has done some homework, and found that although 1310 will provide Fibre To The Premises (FTTP / FTTH) it uses the BT Openreach Fibre To The Cabinet (FTTC) to link into the national broadband network where it doesn't have its own fibre installed. So, if you are getting high speeds with the likes of BT, Vodafone etc. but are still suffering dropouts and buffering at peak times, 1310 should make a difference but only if you are in an area where they have their own fibre to the exchange. Where it definitely will improve things is if you are a long way from the cabinet that supplies your telephone/broadband and your line speed is very slow. Then having fibre for the "last mile" will make a big difference to your raw line speed.

"so far so good!"

so far so good!

"Brilliant!!! 5 stars not enough ✨️"

Brilliant service from my very first contact with them. I have never had any issues with my connection and if works were due to take place, I have been advised long in advance.
I would and have recommended 1310 to others.

"Easy to arrange an installation"

Easy to arrange an installation, very polite and explained how it would be installed.

"Good communication from Matt"

Good communication from Matt, had an issue applying a promo at first but got this sorted out quickly via email. Installation was quick & speeds have been great, get around 340mb speed on the 550 package via wifi, noticed the occasional drop to the mid 100’s but this doesn’t seem to last long and is understandable. All around great service and very happy!

"8 days no internet"

Been a customer for few years and have drop outs from time to time then a few weeks ago went down totally and no phone signal at business location. Called office twice per day left messages and also filled ticket in the portal but no reply and and took 8 days to restore.

"Brilliant ISP and Amazing Customer Service"

Never a hold to chat to someone, Always happy to help with any questions. Fit and Setup so fast and Easy. Will continue to use wherever we move in future.

"Great service"

Quick installation for really fast wifi and port connectivity!

"BT & Virgin wouldn't install broadband for us, but ...."

We tried to get BT or Virgin to supply us with broadband but they would not (too difficult to install due to siting of our property), then found out about 1310. They installed broadband without a problem. Matt (the engineer) did the work in a couple of hours and we were connected. No more buffering or freezing - thank you.