"Lovely dresses"

Lovely dresses, and a great selection. Customer service was great when returning the unwanted dresses it was also quick and easy.

"Good customer service "

Ordered a red dress for a work conference originally for the size I thought I was, but unfortunately when it arrived, it did not fit.

I emailed the customer service team to originally raise a return request and they got back to me promptly with my options, one of them being an exchange depending on measurements which I happily accepted because I really liked this dress.

Granted, I had to pay for postage to return the dress that didn’t fit but they processed the exchange as soon as I emailed with proof of postage and it was delivered to me within 48 hours. The dress fit perfectly and am totally in love with it.

The customer service team were very quick and efficient in response and helped me with my purchase to find the right size dress. Thank you🙏

"Terrible returns policy- they rip you off!"

The dresses are nice but be aware that the returns policy is terrible. I ordered altogether 10 dresses due to not knowing sizes/what style to go for and sent 7 back. There is a deduction on your refund 10-20% depending on how many dresses for ‘restocking fee’ and they expect you to pay the shipping fee (£25 for 2 parcels as it has to be tracked!) and then an extra 15% deduction cost me around £60 in total to send them back. Most places have free returns and I’ve never heard of this ‘restocking’ fee with every other company I’ve shopped with. What a rip off.

"Top Preis-Leistungsverhältnis"

Ich habe mir hier mein Hochzeitskleid bestellt und bin absolut begeistert. Es war eine Maßanfertigung und es sitzt perfekt. Die Maße zu nehmen war ganz leicht, da auf der Seite alles erklärt ist. Die Verarbeitung und die Qualität vom Stoff sind toll. Ich habe das Kleid angezogen und mich sofort darin wohlgefühlt. Sollte ich noch einmal ein Kleid für besondere Anlässe brauchen, werde ich wieder hier bestellen. Auch die Lieferung kam im angegebenen Zeitraum. 5 Sterne von mir!

"Ever-Pretty has the best affordable and…"

Ever-Pretty has the best affordable and high-quality online dresses!! Their customer service is amazing, too and I love their easy-to-navigate website experience! Highly recommend!

"Quick response and helpful"

The wrong dress was delivered to me. But I was able to contact the company easily and they made it right quickly.

"Great experience - recommended "

Gorgeous dresses, really good quality, stunning colours. Comfortable, look incredible on my bridesmaids. Ordered sizes between 8-22. Not sure how people are saying they couldn't return sizes, I have returned a few - they have a UK warehouse to return to so only costs small parcel (around £5) which is a small price to pay in my opinion. They've been really helpful, good communication and I really appreciate that!

"I had a great experience ordering from…"

I had a great experience ordering from Ever-Pretty. I needed a custom made gown for a choral concert. The dress fit perfectly and I received many compliments. I highly recommend this website.

"PROS Lovely dresses"

PROS Lovely dresses, all really well made. I ordered many styles which were all really nice and in different sizes for myself and other bridesmaids.

CONS The exchange service needs working on as there was a lot of confusion over what I’d returned and what was exchanged, which was frustrating but all in all very happy

"Poor returns service"

Stupidly I did not read the terms for buying the dress for my wife, so I am left with a £60 dress I cannot return, but tbf this is the 21st century and their policy is ridiculous. The fact I purchased a standard sized dress regardless whether it was tailored or not i.e no measurements of my wife, were given to everpretty for the dress other than I ordered a large, I should be able to return it, it's not like they cannot resell it, their policy is absurd. All I want to do is return the dress and get the next size up but they have refused. A hard lesson I learned but a warning for anyone buying a standard size dress of s m l etc from these guys: if it does not fit you are stuck with it, my advice is to stay clear of this company unless you are absolutely certain the dress will fit!