"Great customer service"

Great customer service! Needed help exchanging for a size up because I didn't measure before ordering. They were super helpful and fast with their responses! I was able to exchange my dress and received the new dress a week later! And the dress is gorgeous and definitely nice quality!

"Returns contact email not responding!"

Returns contact email not responding!

Ordered a dress and need to return it (within the terms listed on website) but am getting no reply at all from the customer service email address listed. Tried multiple times last week and this week.

The dresses are expensive for materials used and I had an expectation that it would be delivered quickly as it said dispatches in 1-2 days. It was not made clear it was dispatched from China! Took a couple of weeks to arrive.

Please help on returns team responding!

"Super quick customer service very pretty dress"

Customer service is pretty quick here and responding. I had to exchange my dress.(I hated the fact that I had to pay for shipping to send the dress back to exchange it, but it is what it is. I knew this was a thing it was in the exchange when I was reading it) the new dress size I got fits better and I will be wearing it to a work function. This lit on the side. Does worry me a little bit. I’m going to see if I can maybe so that a little bit more. However, this dress is pretty very stretchy and gorgeous.

"Great customer service "

Initially ordered via third party and was struggling to return (had ordered multiple options!!), emailed customer service who replied right away and provided me with a label. Was able to order further options directly which arrived speedily and lovely quality, lots of colour options too!

"The customer service term were…"

The customer service term were excellent, quick and very helping when I needed to exchange a dress I ordered for a bigger size. Delivery is also very quick too.

"Bridesmaid dresses "

I ordered 5 bridesmaid dresses from Ever pretty and I fell in love with them all as soon as they arrived.
Unfortunately along the way I ended up a bridesmaid down so I messaged customer service who were absolutely amazing and set up a return, when the girls tried them one, there was one that needed exchanging so I messaged again and it was no trouble at all, they changed my return details and sent instructions of how I needed to return.
I took the dresses I was returning to the post office, emailed proof of return and within 2 days I had my money back.
I got another dress for the exchange and all is perfect ready for my big day. Dresses are true to size too once on.

Would highly recommend!

"Needed to return a dress as the size was too small…"

I needed to return a dress as the size was a little small.
Easy to return, and money once they had received turned up in bank within time they stated. My advice order one size up.
2nd dress ordered was perfect.

"The worst shopping experience ever"

The worst experience ever. I bought a dress, didn’t fit me well, wanted to return and they wanted me to send them my body measurements. Why should I share with you my private information? Then they said I have to pay my return shipping. The dress was extremely expensive and overpriced! Never shopping with them again and telling my friends not to buy from them.

"I ordered a couple of dresses to try on…"

I ordered a couple of dresses to try on but neither fitted so obviously I needed to return them. The customer help service was excellent, nothing was too much trouble. They answered each email promptly and even set up the exchanges I needed without having to reorder. These exchanges were with me within 3days of returning the original order. Excellent service!

"Good customer service "

Ordered two dresses. They were lovely but unfortunately didn’t fit. I was a little apprehensive about the return process as you have to email for an address. I have to say though I was impressed how quickly they got back to me and refund issued no problem as soon as I sent proof of postage. So I would now be happy to recommend and would definitely shop with this retailer again now I know the customer service is good.