"AWFUL RETURN POLICY!!"

AWFUL RETURN POLICY!!! THEY RECEIVED MY RETURNED SHOES OVER 3 WEEKS AGO AND THEY STILL HAVE NOT "PROCESSED THE RETURN." THIS IS ABSOLUTELY HORRIBLE BUSINESS!!!

"Schlechteste Qualität"

Schlechteste Qualität

"Nicht mehr das was es war"

Muss leider auch sagen, dass die Qualität massiv abgenommen hat. Schuhe ab 150€ halten inzwischen nur noch eine Saison. Müsste inzwischen meinen 3. Schuh reklamieren und hab mir in den letzten drei Jahren 5 Paar gekauft.
Werde mir wohl nun auch eine Alternative suchen müssen.

"Mangelnde Qualität"

Mangelnde Qualität, schlechter Kundenservice

"Very disappointed and they are not a trustworthy business"

I looked forward to owning my first pair of On after seeing all the cool styles people wear. Since it's my first pair I didn't know my exact size, so to be safe I ordered both 8 and 8.5. And after I received and tried them on, I decided to keep 8.5 and return 8. "On Happiness Delivery Team" emailed me that they received my return on 2/1 and the process for issuing my refund can take up to 7 business days. It is now 2/15, and I've chatted with them online once and called three times, representatives either didn't understand how to look into my order at all, or kept telling me the warehouse needed to process the return first, and they couldn't do anything about it. So still no refund, the warehouse still hasn't processed anything, still waiting, and at this point, I have no idea if I'll ever receive my refund for a completely regular return. Feel like a scam. Very disappointed by my first experience shopping with a seemingly trustworthy business. I lost my money once but won't happen again. Stay away.

"Customer service rep laughed at me and then proceeded to do nothing"

Ordered a pair of shoes in December. They arrived late. But when they arrived, they were the wrong gender/size/model. They got everything completely wrong. I called support and they said they would send out a new pair as soon as I dropped it off at Fedex. After dropping it off at Fedex and waiting 3 weeks, I gave them a call. They told me they received them and just processed them. I explained that they were already late to begin with and they didn't ship them when the item was received by Fedex like they originally promised. The customer service rep laughed at me. I asked for a supervisor and he said that they didn't have any supervisors on staff. He told me he would give me an update within 24 hours. I never got an update. I called in again and that customer service rep said that the last rep didn't process the request.

What a joke. Figure it out.

"GUARANTEE IS FALSE AND SERVICE HORRENDOUS"

GUARANTEE IS FALSE, RUBBISH SHOES, FALL APART AND CUSTOMER SERVICE IS HORRENDOUS.

Have had shoes 12 weeks, no sign of sole wear, but top covering is peeling off. Have proof of how old but will not even consider looking at them, let alone replace. I thought mine were a one off issue, but by their response they are cleanly junk shoes and company. Only wanted a replacement, not refund. WILL NEVER BUY THIS BRAND AGAIN. BACK TO QUALITY OF NIKE

"Laufschuhe?"

Georg Cossini
Deutschland

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Georg Cossini
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Vor 1 Tagen
On Cloudrunner Waterproof Men
On Cloudrunner Waterproof Men. Nach sorgfältiger Prüfung Deines Anliegens können wir keinen Herstellungs- und Materialfehler feststellen. Da Quietschen in Schuhen durch eine Vielzahl von Faktoren verursacht werden kann, die sich unserer Kontrolle entziehen, fällt Quietschen nicht unter unsere
Gewährleistungsbedingungen und die Schuhe können nicht ersetzt werden.
Man kann ja Zeitungspapier unter die Innensohle legen oder einpudern.
Ich denke für diese Preisklasse so eine Rückantwort, bei mittlerweile 7 paar Schuhen, dann lieber wieder auf Nike oder Adidas umsteigen.

Datum der Erfahrung: 10. Februar 2024

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Antwort von On AG

Aktualisiert vor 8 Minuten
Lieber Georg

Besten Dank für deine Rückmeldung.

Die Entscheidung bezüglich deines Garantieanspruchs ist jedoch korrekt , da dir bereits einmal ein Schuh ersetzt wurde. Wir bedauern dir hier keinen positiveren Bescheid geben zu können.

Wenn du noch Fragen zu deinem Garantieanspruch oder dem Vorfall hast, kannst du dich jederzeit direkt an uns wenden.

Trotzdem hoffen wir, dich in Zukunft auf Wolken gehen zu sehen und wünschen dir alles Gute.

Dein On-Team


Hallo,
Das ist korrekt, es wurde der Schuh ersetzt, aber die Schuhe waren aus einer anderen Kollektion. Schon traurig und enttäuschend, was für Rückmeldungen da kommen.

"I ordered 2 pairs of shoes and cancelled after weeks"

I ordered 2 pairs of shoes. after no word for 2 weeks i called and was told by someone they had " personally" checked and that order was being shipped. 2 days later cancelled without any communication. Was lied to over and over in my emails with them. this is second time in a row this has happened. same thing at christmas. magically th shoes were back in stock day after order cancelled and was advsed to rebuy. the worst customer experience I have ever had!!! Lost a customer for life.

"Horrible return process, will never buy again"

Same as all the other reviews. I received an email on 1/29 stating the return had been received at their warehouse. 2+ weeks later, and still haven't received my refund. Called customer service, and they said it hadn't even begun to be processed yet. How the hell does it take so long to process a return? At this point it's fraud - they have stolen my money.
I own multiple styles of their shoes but after this I will never buy from them again.