"Slow processing refund but paid after a month."

Returned shoes on 28th December due to big size and have contacted via chat twice for refund. Still haven't got my payment. Would never purchase from them again. Poor customer service.
Update: they have now refunded me.

"Appalling customer service"

I ordered shoes on 11th Jan with an estimated delivery on 16th Jan. After a week they were showing as shipped but not been collected by royal mail. I contected for an update but never got a response. I had to contact again and fight with the 'Chat bot' to connect me to a human. Even once I was connected with a person they didn't seem to undertand what was going on and after 30minutes suggested they 'refund or replace' the shoes, but it would take 7-14 days to ship them.... Which is strange as I could order then through the website for delivery within 2 days. (although I guess from first experience that seems unlikely...)
Alongside that, the chat kept saying if I didn't send a message it would kick me off the chat even when I was waiting for a response from the support agent. Really really terrible customer experience.

"Refund period is 14 business days and…"

Refund period is 14 business days and they wait until the last day to process the refund.

"Such a bad company wouldn't refund the…"

Such a bad company wouldn't refund the stolen delivery where delivery wasn't to my door.

I wouldn't buy for this company. They insist that the delivery was made and since it is a swiss company, they use a company called Happy Delivery and these people are so slow to respond and wouldn't refund or replace purchase I made for Christmas gifts for two new pairs of sneakers. The delivery by Fedex was thrown into behind trashcan near garage at night. All other deliveries by Fedex that week were delivered my front door. And early morning some one has stollen the box. They insist that the delivery was done correctly and won't even respond my email. Be careful buying from non-American business that doesn't manage customer service.

"Sadly a common 1star experience "

Sadly like many others it seems ON have gone downhill. Bought pair of shoes 2 years ago which were great. Ordered the same shoes but next version of them and quality really poor and much more expensive 😏 Returned 17 days ago and still no sign of my refund despite it being processed 2 weeks ago. Used to be able to email and get a friendly personal response. Now it’s no contact details and Bots everywhere. Saving money to pay the high profile tennis players no doubt. Classic example of great company gone terrible and forgetting who the customer is 😠 Never again

"Still awaiting refund "

Ordered a pair of trainers as a Christmas present but we’re unfortunately too small. Returned on 27 December & received confirmation of receipt on 29th. Further email on 2 January to say refund was being processed….now silence & still no refund. Have done chat with online bot who just say will be escalated. Really poor as took about 2 weeks to actually get the trainers in the first place. Will definitely never be shopping with them again!!

"I DONT THINK I AM ON MY OWN WHEN I SAY…"

I DONT THINK I AM ON MY OWN WHEN I SAY THIS COMPANY IS PROBABLY THE WORST COMPANY I HAVE EVER DEALT WITH. RETURNED WRONG SIZE SHOES WEEKS AGO, UNABLE TO GET A REPLACEMENT SHOES OR A REFUND, CUSTOMER SERVICE ARE USELESS NO HELP AT ALL !
SURELY SOMEBODY @ ON MUST LOOK AT THESE REVIEWS & REALISE THEY HAVE SOME MAJOR ISSUES THE FEEDBACK SPEAKS FOR ITSELF.

"They’ve had my trainers which I…"

They’ve had my trainers which I returned for over 3 weeks and I’m still waiting for my money.Will not be buying anything off these again

"The WORST experience I have ever had"

The WORST experience I have ever had.
Purchased two pairs of Women shoes Nov 25. Received 1 pair of Men's shoes.
Reaching out to On. The method found was through their Chat line. The chat line was a horrible experience that went on for a 14 days trying to organize getting my correct order. The Chat line agent gave me mis information multiple times, (yes you will be receiving your original order, to take your order to the courier and they will send it back and does not need a new shipping label. Stood inline at courier and of course they need a new shipping label) and I was still wondering, will they be shipping the my ordered that I paid for. Would my wife be receiving these shoes for Christmas. After speaking with three difference Chat agents with multiple exchanges, and elevating it to a manager, I learned that they will not refund me until their warehouse received the order they sent incorrectly. So you are going to tie my money up for your mistake? I returned the incorrect order and was told once their warehouse received the shoes, they the refund will be issued. It could take up to 14 business days to receive. 14 business days has come and gone and no refund has been received. No surprize!
I had to get some presents under the tree so, and the manager offered a small discount. So I purchased again, thinking no one can screw things up like this twice and to ensure I get them in time for Christmas, i paid the extra for express post, 2 days. I was wrong. On screw things up this bad twice. My postal code was incorrectly put on the shipping invoice. When I would check on its progress, it would say arriving tomorrow, but tomorrow never came until Jan 2th due to an incorrect address. It took multiple phone calls with the courier and chat line conversation to get these shoes by January 2nd. My wife likes one of the pair, but the other pair has this weird pressure point and after all this, her On shoes are off shoes.

"Die Qualität und Lebensdauer ist sehr…"

Die Qualität und Lebensdauer ist sehr begrenzt, schnell ist die Sohle abgelaufen und das Obermaterial beginnt schnell an Knickstelle zu reissen.
Preis/Leistung nicht gerechtfertigt