"Do not order direct from this website"

Do not order direct from this website! I ordered my trainers but they came up too small (my usual size) and now it’s been over 3 weeks and I’m still waiting for my refund!!

"On Flyer nach 80 km in 4 Monaten Fresenpolster kaputt"

Ich habe mir zum ersten Mal ein paar On- FlyerSchuhe im August 2024 gekauft!
Die Schuhe habe ich maximal für 80 km getragen! Nach weniger als vier Monaten löste sich das Fersen Polster! Herr Schuh ist so nicht mehr zu benutzen, da ich mir Blasen an den Füßen laufe! Es handelt sich hier um billige Mangelware, ich kann nur davor warnen, sich On Schuhe zu kaufen!

"Terrible Customer Service"

Trainers returned for refund. They say it is 14 working days and do not include weekends even though they sell on weekends. Appalling service via chat who cut us off when not liking the questions. Avoid at all costs.

Update on response below:

I have provided the both order numbers and after 14 working days still do not have a refund and once again the chat facility cuts us off after the initial question. I reiterate the very poor service despite a nice response.

"15 business days and still no refund!"

Abhorrent customer services, was told to wait upto 14 business days to wait for a refund to appear in my account.. It's now 15 days and still absolutely nothing.. Chatbots are useless and I've had to instruct my bank to try reclaim the money back that's how bad it is!

Not cheap at £150 a pair and when they take my money instantly yet can't return it in the timeframe they have stated it makes me wonder how many thousands of pounds they must have in their bank account that isn't actually theirs.

Look like nice trainers, but you have to follow up with quality customer services and a easy returns process which unfortunately with this brand has been the worst online shopping experience in my life.

"After wearing my shoes for about 3…"

After wearing my shoes for about 3 months I cannot wear them anymore because the squeaking is unbearable..after a year I complained and was told I need an order number..I purchased them in a local shop and I wasn't gave an order number so I'm stuck with these squeaking shoes that I can't wear😡

"billige Mangelware"

Ich hatte die Cloud 5 wasserfest für Danen.
Die Schuhe waren nach dem Einlaufen extrem bequem. Leider löste sich nach nur 5 Monaten auf beiden Seiten die Sohle am Hacken, schon von Anfang an quietschten sie bei Nässe. Für 180,- Euro-Schuhe ist diese Billigverarbeitung beschämend. Wenigstens habe ich zügig mein Geld zurückbekommen, ON kennt das Problem inzwischen bestimmt bestens.

"10/10 customer service "

So, I have nothing but an incredible experience with the team at On.

My first pair were too small, so did an exchange, super easy. This exchange was then stolen during delivery. It took less than 5 days for On to report this, and get a replacement pair on my doorstep. It was honestly a 10/10 service. Thank you!

"Do not order direct "

Do not order direct from website unless you are 100% sure of the shoe and size you want. Sent mine back to exchange size and it is now two weeks and no exchange no refund and no communication. If you are set on getting trainers from this company I would go to physical shop. Customer service is shocking/non existent. I wish I had read the reviews here first.
It does state on their website that exchange/refunds can take up to 14 business days which in this day and age is ridiculous. Also I still don’t have any idea when I will get my money.

"Leider leider lässt die Qualität echt…"

Leider leider lässt die Qualität echt zu wünschen übrig! Die Sohle löst sich leider relativ schnell und die Schuhe sind schnell abgetreten. Preis/Leistung passt absolut nicht.

"Diabolical Customer Service."

Diabolical Customer Service.
i ordered a pair of shoes for a Christmas present. the size 4 was way too small for the person who wears size 4 in every other shoe so i returned them. The company acknowledged receipt of the shoes in good order on 2nd January. Today is the 28th January and they still haven't refunded payment. Customer service is non existent in any beneficial form, it would appear their main job is to placate customers and stall them for as long as possible before refunding!. I gave a 1 star review because there was not an option for NO STARS!