"As expected! "

On time, good condition!

"The Miko 3 was received and I had been pleases with the Toys central …"

The Miko 3 was received and I had regular update for the delivery but did not specify the date of expected arrival date. However, when I spoke with the customer services I was reassured that I will receive within 7 working days. I was generally happy with the experience as I got it for my Granddaughter before Christmas.
Very good price.

"So far my experience has been rubbish I…"

So I'll edit this so people can see, after a bit of 2 and fro and a few emails etc sent, I received both of my items. I'm relieved I got them but I don't think I'll ever buy from them again

So far my experience has been rubbish I will update this until there is an outcome either way, but had I seen the reviews first I would never have ordered from here, so I spent £105 on 2 Douglas dogs for my daughter for her Xmas/birthday depending on the time it took, so more so her birthday, anyway ordered paid for it with my credit card and received an email saying they would contact me once shipped the next day same again and then the radio silence, I have now emailed twice and no reply it's been 5 days with not a word from them, or a tracking number or anything really, i will email again and if I receive no reply I will have my credit card taken back the money, so far this is a scam# UK-TC#P287772231

"Placed an order 10 days ago have emaild…"

Placed an order 10 days ago have emaild 3 times no replies. I dispatch this is my sons main Christmas present and he is going to be so disappointed i am devastated customer service is absolutely disgusting I have tried to ring and no answer and I don’t even know how to get in touch over a refund of 130 pounds as I can not get in touch with them

"Company is not based in the UK!"

Company gives the false impression that they are a UK company based in the UK. Items are actually shipped from the US, so avoid if you were hoping to receive anything in time for Christmas.

"It’s Christmad"

I was concerned after placing my order as it came in from USA which I wasn’t aware of upon ordering BUT no need to worry, the customer services where exceptionally helpful and my order has arrived in time for Christmas 😊 Wouldn’t hesitate to order again

"Refused refunds for falsely advertised products"

Ordered a Christmas present from the website and a week later was advised that the product was out of stock. I paid £136.35 for the original order and was offered a £27 alternative of a completely different toy. I responded to say that I wanted a refund since my original order was not available and the company have refused to issue a full refund of the toy that was falsely advertised, instead offering a voucher worth 35% of my order value. This is just theft. The refund policy on the website states that they'd offer full refunds however in this instance, they are simply refusing to do so.

I am horrified by the customer service and by the business practice. I'd advise anyone to stay very far away from this website, which is clearly falsely advertising products that they did not have in the first place and exploiting people.

Update 18/12/2024: whilst the company have responded to my review to advise that they are going to offer a 'corrective solution' they have still failed to refund my purchase, instead consistently offering alternative and poor suggestions to avoid repaying the money that they have taken under false pretenses. I have multiple emails confirming that I want to be refunded and many replies from toyscentral saying that my response is noted however no actual confirmation of a refund being processed. The company have also requested that I remove my review if they offer a refund, which is worrying when considering how many times they have done exactly this and tried to manipulate people to remove accurate reviews so that they can continue to scam people. Again, I would advise anyone to avoid purchasing from this website which clearly is not a legitimate business if they act in this format.

"Ordered as unavailable anywhere else in…"

Ordered as unavailable anywhere else in uk. Parcel came from US in two weeks, no fuss. Petoi bittle in time for Christmas, at competitive price too

"Just the job!"

Purchase arrived promptly - just what my grandson ordered!

"nice car "

nice car , but not the same I did eccept