"Terrible company"

Terrible company. I purchased my Autistic/ ADHD Son a dreamgym doorway sensory swing for Christmas. In less than a month, the hanging straps started to fray.
Health and safety. Not safe to use.
The cost was £280.00. So not cheap.
They refuse to send replacement straps.
DO NOT BUY FROM THIS COMPANY. Once they have your money. They don't care in providing any customer service.

"Rokuhan Z Gauge RC03 Train Controller RC03 x 1"

I ordered a train controller on the 23rd January. I was told that they would give me tracking details. Nothing.
I emailed them. Nothing.
I should have read these reviews first.

"warning this company is fake and its fraud"

dont trust this company i have to get my bank and the guards involved as i ordered my son action figures 2 weeks ago i was made believe it would arrive in 5 working days and i purchased so it would arrive for his birthday and iv sent several emails and got no reply the number just transfers me to a chinese national who cannot speak a word of english my sons birthday since came and he has no toys yet from this website and he is heartbroken. toys central is a scam and the police are now following up and also tracing the ip address my order number was TC#P653694054. i hope they are ashamed of themselves making a 5 year old cry scumbags

"ASAP"

Dear Sir/Madam,

I have made an order on 18th of January and received a confirmation email. The UK order ID is: TC#P539790029
Today is 27th of January and no updates since then.
After careful observation of the reviews, I have found that most of the customers haven’t received their orders.
I advise you to process the order as soon as possible or I will take this case further.

"Fraudulent Business"

This is an update to my following review. If like me you have been conned by this company either by them not posting out your order at all like me or if you are unhappy in anyway and they are ignoring your emails. The you can open a payment dispute with your bank. The bank will then look into the matter for you. I really hope this helps others who have lost money with this company.


I intend to contact trading standards, I am looking into legal advise because this company should not be trading in the uk. I want to ensure no other customers loose their money.

you issued me a refund on the 15th of December and i still have not got my money back. Please can you explain why? ORDER UK-TC#P273518781

My order was placed on the 1st December, it had not arrived by the 14th and i had not recieved any communication from you. When i emailed you i eventually recieved a reply stating that it had not been dispatched, i then asked for a refund and you emailed me to say that my refund had been issued on the 15th of December. I still do not have my money back. Avoid this business as they are dishonest and fraudulent.
I will be reporting you to your payment gateway provider for an investigation into your business pratice.

"Crooks"

Crooks . Stay away from these scammers

"Do not buy from these"

Do not buy from these. Shocking service. Not sure what scam they may be running but took my order and money, then cancelled it with an email saying I cancelled it!! Which I didn’t! No reply to two emails, phone number just goes dead.
I certainly will never consider them again. Too risky.

"Awful!"

Ref : Order: UK-TC#P7802740890
Think twice before ordering from this company, I wish I did and waited.
Order 1 x micro rc Dominus rocket league car and 1 x micro rc Endo rocket league car. Both cars were guaranteed to arrive for Xmas so I decided to fork out a high price of £77 rather than wait till after Christmas just to make my son happy.
The dominius arrived on the 9th Jan, no sign of the other. Emailed about this and asked for a refund for the Endo car and a refund for postage as I felt that was better as I did not think much of the one we did receive. Have not had a reply from my email. God awful customer service so avoid at all costs. My son now has not got what he was really hoping for and I paid £77 and only received the cheaper car!

Edit:
Thank you swapnil for your reply. Unfortunately toyscentral has messed up again !
1, I did not recieve the refund as requested, which would have put and end to all of this.
2, without being asked I have been sent out another Dominius car, which means I have now 2 Dominius cars, which would only come to £60.
Please tell me how hard it is to actually read my review and send me the refund requested.
So instead of refunding me like I asked, toyscentral cannot even send out the correct toy which would be the ENDO and now even if I did accept this toyscentral would still owe me £9.60.
As stated before I would like a refund for £47.55 for the Endo and postage. The 2nd Dominius is unopened and can be sent back but will only be done when I receive the refund that I requested. PLEASE DO NOT SEND OUT ANOTHER REPLACEMNET TOY AS THIS IS NOT WHAT I REQUESTED.
For potential customers all I can say is please read my review and think very very carefully about buying from toyscentral. I bought 2 toys for £69.60 but have now recieved 2 identical toys that cost £60. I am out of pocket by £9.60 and although I have asked for a refund, they deem it fit ( without asking ) to send an identical car and are quite happy that they have done their best to solve my issue. I have never had to deal with a company that does not listen to what their customers say and get orders so terribly wrong.
I wish I had read reviews from other disappointed customers first.

"Where is my Order UK-TC#P767949592"

Worst experience ever.
Purchased 2 items for £127.20 on 24 Dec 2023, no update ever heard since then. So I email them twice a week ago to ask about the progress and still no reply. Start to wonder if this is a scam. Please let me know when the dispatch date will be or just get me a refund, thanks.
Order UK-TC#P767949592

"Ordered 2 Mafex figures for our son"

Ordered 2 Mafex figures for our son. 1 turned up without any box and was clearly counterfeit. The other 1 week later, with a box but as soon as it was unpackaged it fell apart in his hands. Do not trust this company, they sell fake products and then wont refund. Disgusting