"Suspended Services for Updating Address"

A member of our team updated our office address on the system on Friday. I understand the eReceptionist system then automatically suspended the phone number in response and afterwards sent an email asking for the documents to be updated. This all happened on a Friday and the email was missed, so our phones were off all weekend (with a message telling anyone who called us that our number was suspended). Luckily, I tried to login on the Monday and discovered the issue. I was told that the suspension was 'per the terms and conditions'. I pointed out that their system should not allow someone to change the address without uploading the documents (if they are needed) and/or should issue a warning. I was told that the terms and conditions do note the requirement for updated documents and that the staff member could have called to change the address by phone and would have been warned by phone. I pointed out that if that is the process that clients need to follow to avoid service withdrawal, then they shouldn't enable clients to make the changes online. The agent was sympathetic but that does little to repair the damage done. We will be looking for alternatives as a matter of urgency. The company doesn't seem to appreciate how critical / damaging it is to a business to lose their phone coverage, which for a business telephony company is not acceptable.

"سدققككك"

يىىقەااەىقكككمەبنققكك

"D'année en année, il y a déception !!!!"

Cliente depuis 2012. Arrêt du contrat juillet 2022, depuis il me prélève tous les mois 26.28€ !!!! pourquoi ?? aucune idée....
Aucune possibilité pour de les joindre au téléphone afin d'arrêter les prélèvement abusifs.
J'ai arrêté avec eux car :
- Hausse financière de leurs prestations
- Dernier logiciel interne de gestion peu agréable et peu performant. Assez compliqué d'utilisation dès qu'il faut changer quelque chose
- Maintenant très long pour obtenir une réponse et s'il y a une réponse c'est par mail
- Pas de suivi clientèle, encore la preuve aujourd'hui!

"I have not used erecelrionist for years…"

I have not used erecelrionist for years but it seems impossible to cancel - I can’t seem to cancel the DD and I can’t get hold of anyone - PLEASE Contact me

"I buy it and I can't login"

I buy it and I can't login

"Couldn't add a payment card and now…"

Couldn't add a payment card and now when I try to login it downloads a little file instead of logging me in????

"Understanding bank still honors old card details"

i just use the service as simple personal call forwarding one for about 10 years and have had to update my card details twice.
I have never been able to! No matter how i enter my name it returns either a 'Lastname omitted error' or a Java stacktrace! My bank however is very understanding and still honors my original card number, or so it appears as that is the one that still shows on my account page.

"impossible de se connecter"

impossible de se connecter

"Je suis très déçue de ce service"

Je suis très déçue de ce service. Tjrs des CV pbs. Je regrette mon choix et je ne vs recommande pas

"I can't rate eReceptionist highly"

I can't rate eReceptionist highly. The reason is that its customer service is not all it might be. I accept I may be the unfortunate exception to a general opinion of its excellence . Because of the COVID pandemic I did not use the service for two years but did not knowingly cancel my subscription. On attempting to renew the service, no details were available of when or why the subscription had been cancelled without my knowledge. Worse still, it has been almost impossible to contact the company to resolve the issue. I hope that in the future I will be able to revise my adverse opinion of the service.