"Trememdous"

Adrian B worked very hard and took all the time that was necessary to fix 3 issues that I had with my Ninja Trader platform. He was also very kind and patient along with getting the job done. Thanks Adrian.

"NO SUPPORT!!!"

On Sunday, the Ninja Trader Desktop application would not connect to Interactive Broker due to a change in the IB connection.
NT was notified of the issue since it prevents any trading with IB. In over two days their only response is "our development team is investigating", with no ETA..
Now, it turns out they knew of this issue over a month ago...
So find another solution since support is non-existent

"Amazing support"

Great support. Big thanks to Lana Orlovsky.

"Estoy más que decepcionado con…"

Estoy más que decepcionado con Ninjatrader. Acaban de crear la versión 8.1 y es un desastre pues da muchos problemas. Además no responden a las preguntas / consultas. Yo compré la licencia de por vida, estaba operando en modo simulación y ya hace tres días que no me funciona bien.

"Prompt and effective response"

Customer support was great, Marcus addressed my issue and provide step by step solution which was 100% effective.

"Zachary S went above and beyond to help…"

Zachary S went above and beyond to help me out and basically helped me off and on since yesterday, he was amazing with his help.

"Stefan was incredibly knowledgeable-…"

Stefan was incredibly knowledgeable- understanding and considerate - the ultimate technical support specialist. NT needs to keep these people around, took a very stressful situation with regards to the new website and available platform capabilities that fit my needs perfectly. Great experience. Thak you Stefan

"I have to say my support person made…"

I have to say my support person made the learning experience very easy to understand I love her energy wish I could get her as support all the time.

"Really disappointed"

Really disappointed. I was under the impression I would be paper-trading with real time data. Live data and real time data are not the same thing, apparently. There is no phone support (except for emergencies); you have to email them and then it takes forever to get a response, if you're lucky. A broker will be all over you to help you and then once your account is set up and you've made your deposit, he ghosts you. You can try the forum and maybe a fellow trader will chime in. The playback feature doesn't work properly and I can't seem to get any response on how to solve the problem. I have been trying for the past two weeks just to set up a system to practice trading and all I've encountered are road blocks and glitches. The experience feels predatory. ***this portion is in response to their response to this review that I send an email to support - I've already done that; it's the lack of response from the email address they provided below that has triggered this angry response from me. Take note, they do not provide a phone number to call. That means, if their response to me doesn't solve the problem, I have to send them another email explaining and then wait.....

"Outstanding Customer Service!!!!!"

Zachary S. from NinjaTrader Client Services deserves to be Employee of the Year!!!! Recently I had a series of administrative issues that I had to deal with pertaining to my NinjaTrader account, and my Form 1099, etc., etc. Essentially I was one of "those customers" who needed lots of attention! Well, Zachary S. was extremely attentive and followed my case and ensured with the internal NinjaTrader Team that all my "issues" were resolved. Zachary's attention to detail and follow through made me feel like I was a "VIP" at NinjaTrader. All my issues were timely and adequately addressed by Zachary, for which I am extremely grateful!!!!