"Your platform is charging .55 cents a…"

Your platform is charging .55 cents a turn for a paper trade. If I make $10,000.00 you keep $5,000.00. This whole thing is vastly rigged against the trader. I’ll make sure to spread the word on that. Seems like there are no legitimate businesses anymore. Everyone’s a scammer.

"Clayton has continuously gone ABOVE and…"

Clayton has continuously gone ABOVE and BEYOND the call of duty. He has a full complete and robust grasp of the platform and he uses technology with the adept quality you would hope from your support staff.

Clayton has specifically made videos explaining solutions to problems I've faced in the NT8 platform. This is what you would expect from the 21st century yet, seldom do you find individuals like Clayton willing to go that extra mile. I would definitely be referring people to NT8 platform!

"Clayton was very helpful and patient in…"

Clayton was very helpful and patient in dealing with me. He also sent a follow-up email to ensure the problem was resolved.

"Outstanding Support"

I was having lots of difficulty logging and Marcus knew exactly where to go to fix the problem. He also helped me understand data subscriptions and what I needed to do the trading I wish to do. Saved me $138/month in fees I don't need to be paying.

I also want to thank Stefan who updated my subscriptions in the portal and fixed the subscritpions on the platform....again outstanding and effective support utilizing the chat session.

"An exceptionally long wait time on hold…"

An exceptionally long wait time on hold for a CSR and the person who waited on me was very rude.
I am still thinking of closing my account because of this person.

"Unprecedented high quality assistance"

I had difficulty getting my remote laptop computer installing the necessary data for Ninjatrader 7.

I was connected with a gentleman named Dennis E.

He remotely took data from my home PC and transferred it to my laptop. During this process we had a nice chat. I found Dennis to be one of the most personable and highly skilled computer technician that I have ever encountered. I have always received 5 star treatment from the Ninjatrader support system. Who ever brought Dennis on board with your company certainly made the right decision.. Thank you from a grateful customer and I would give you all and especially Dennis E an A+. I if you desire any further comments I can be reached at 716-861-8687.

Sincerely,

Thomas Kowalak, MD

Tom

"Customer support is great"

Customer support is great. Stefan was very helpful. 5 stars.

"The response was done fast and very…"

The response was done fast and very helpful

"Customer service has improved"

First impression customer service wasn't great. It has improved since then. Sales reps are nice & responsive, but need to be more educated on platform specifics so they're selling accurately. Recent interactions with client/tech support has been much better. Clayton in particular is a wonderful tech/client service rep! You need more like him.

"Prompt reply of mails"

Prompt reply of mails
ability of the client service to solve the issues with ease
friendly and kind