"staff is very helpful"

staff is very helpful, the wait to talk to staff is not good

"Quick response with a detailed answer."

Quick response with a detailed answer.

"Responsive!"

Quick accurate response.

"Excellent Remote Assistance"

Cynthia M was very helpful and in the end remote assistance was the only way this was ever going to get solved. I never received the new credentials for the live account when I opened the NASDAQ subscription. She was able to Quickly and easily remedy the issue and I really appreciate her help!

"These guys Customer service stinks"

These guys Customer service stinks, I have been waiting 3 day for a tech support ticket and I have not received an initinal response. When you call you rarely get to speak with a live person, but when you do they will only refer you back to emailing. Im moving to a another broker.

"The gentleman I spoke with"

The gentleman I spoke with , JP I believe was very helpful

"new portal roll out was horrible."

new portal roll out was horrible.

"Received a call from NinjaTrader - New Accounts"

In general I am happy with the software and trading part of NinjaTrader. What I have a BIG problem with is the lack of customer focus in setting up new accounts. This department does not care what the customer needs or desires are in setting up email addresses, usernames or display names for accounts. I have 3 accounts , 3 different emails and 3 very useless display names for my accounts. None of the accounts are linked and I have to monitor 3 email accounts for information about my accounts. I have sent numerous emails to the "new accounts" group but all I get back is no it cannot be done. I even filed out some forms they sent me to sign and return to consolidate my emails .... last week I was still getting emails at all my email addresses. No consolidation of emails no updating or changes to display names and no linking of accounts. I have been at 4 other brokers and these were the basic functionality if all my accounts and was offered without asking. I guess I will look at my awful display names each day [I have no idea who came up with these names ...] and be reminded about the poor service they offer to new customers. Sending emails and calling is fruitless as the "new accounts" team is a big black hole ... nothing ever comes back.

Update 12/5/22 - I did receive a call from NinjaTrader after posting the original review. I was told that they could consolidate my email accounts for my 3 accounts but that they could not change the DISPLAY names for my accounts. The fact that I do not have to monitor 3 email accounts anymore is a small relief but the biggest problem still exists. The DISPLAY names of my accounts are totally useless and will require me to use additional "post it" notes on my screen to distinguish between my accounts as I trade. Very dissapointing. Users should have some input in what their DISPLAY names on their accounts should be ... period!

"ZERO HELP"

For starters all my money has disappeared and i have received ZERO help on locating it. I have been on the phone more than 3+ times with no end results. When i log in it states I have NO ACTIVE accounts and i need to sign up for new live accounts. I already have an account that is set up and live and is funded. WHERE IS MY MONEY??????

"I asked a question concerning my…"

I asked a question concerning my inability to read my daily statement. I got no answer. My question is, is there a reason you do not use PDF files. I can not read the file you currently download. Now today I tried to log in using a different PC. Waited for a the 2-factor authentication that never came to my email.