"Adrian was very frindly"

Hi,
Adrian was very nice friendly and helpful!
Thank you very much!

"Ninja Trader 8 - Buyer Beware!!! "

Ninja Trader - Buyer Beware (aka Ninja-Never-Trade)

I'm a Futures and Stock trader, professionally trained, and have been trading and investing for 25 years.

I own 2 paid licenses for two brand-new high-end computers. I also purchased several 3rd party licenses from Ninja Trader ECO service in excess of $12K.

After "every" Windows update Ninja Trader 8 (NJ8) loses its platform license and all 3rd party licenses.

The only application on my PCs that loses licenses after every Windows update is Ninja Trader 8 and the Ninja Trader ECO purchased 3rd Party applications.

Ninja Trader Tech Support always sends me a Boiler Plate answer that I must have changed a hardware component on both of my PCs (both are "brand new" $4K PCs) and that if I would stop replacing hardware NJ8 would stop losing the platform and 3rd party licenses, and nothing is ever resolved over the past 9 months.

The only application on my PCs that loses licenses after every Windows update is NJ8.

It takes me 10 to 12 hours after each update occurrence to restore, then a few days of testing NJ8 to ensure my systems are performing as designed for Futures Trading.

Searching their blogs, I found others that have the identical issue.

After several months I finally corresponded with a Support Manager who essentially stated that they are aware, and had no way to remedy the issue.

Buyer Beware.

I have given Ninja Trader 8 a new name...

Ninja-Never-Trade 8.

"Great experience / promptly respond to questions."

Great trading experience.

"Awesome customer support"

Very detailed analysis; additional useful information

"Did not know cloud base server like One…"

Did not know cloud base server like One Drive was going to create a nightmare for my NT8.
Adrian B. awesome fixing all my issues which was tedious while being friendly and courteous. Thank you!

"Excellent customer service in special…"

Excellent customer service in special Cesar Mari, He was very patient,he guided me step by step in the whole process of opening my account

"Christiane A"

Christiane A. was outstanding. I had a problem with connectivity with a certain product (Dow futures) which she solved. She was extremely patient, knowledgeable and helpful. She immediately followed up with me when the problem was solved and alerted me to actions that she took on a credit I was due based on changing my subscription package. I couldn't ask for a better representative.

"platform limitations from a UX/UI standpoint"

I feel the performance of the platform is sluggish at best. It's tolerable but there's definitely hang-ups and latency. This is likely due to the fact it's a .NET application with managed garbage collection. You can tell when garbage collection is happening. The leverage on the GPU and CPU could be better balanced from a performance standpoint as well. Aside from that I believe that the baseline indicators available and the support for new indicators is incredibly lacking from the platform side. Most functionality is just better supported from 3rd party assets than within the platform itself. Updating the software isn't streamlined at all and can't even be done directly within the application. Regarding the indicators, the platform is definitely showing it's age. Most basic tasks take several menu options or dialog options to navigate through and while I've used the platform awhile UX components still just don't make sense. For instance, right clicking a chart brings up several potential options dialogs from Data Series, Indicators, to Chart properties (et al). This should be streamlined such that if I right click the chart I can just select properties then further navigation with left sided vertical menus to go between those options. Similarly in indicators there's too many interactions with menus/selections to make simple changes. If I want to change a data anchor for say a horizontal line I have to open the line properties, extend the data menu, then manually enter the number. The carriage return key then doesn't lock in that number with apply instead it closes the entire properties dialog which UX wise doesn't make sense. Labels are anchored property wise to lines so things like fib lines can't have separate opacity levels for the text as well as the line. Automatic display of label name isn't available and requires hardcoding the text box into the tool itself as well as the properties values so that the user can then enable or disable it if they wish. If you place a line on a chart, and name that line. You should be able to enable the name of that line to display as well as the specific value. Sure there's an indicator and tool available that does something similar (but limited), but adding that addon/tool also causes problems with 2 of the last 4 versions of the software and required multiple restarts to get it working. Chart workspaces functionally don't make sense. Workspaces are great, but sometimes I don't need a current chart in that workspace but if I close that chart it's gone forever and I'm forced to reload that workspace entirely without saved changes. Closing and reopening a chart should be saved into the workspace itself and users can easily save on resources when they close a chart they don't actively need. Sure they COULD swap workspaces, but again, data isn't saved between charts so you can't place data/drawings in one chart in one workspace and then swap workspaces and still view those drawings. Drawings aren't able to be categorized and saved. If you load data from 5 days back but have drawings greater than that they still show up in the object panel and are still modifiable which is likely a needless drain on resources as well. In general, I feel the community creations are really the backbone of the entire platform ecosystem and the age of the platform is really showing. The difficulty of constructing any reasonable customization within the platform is left solely in the hands 3rd party entities.

"Fast and accurate response time"

Fast and accurate response time with an exact explanation of the cause and fix. Good job team.

"Quick response and fixed my issue…"

Quick response and fixed my issue connecting. This was an issue from over a month ago I was being helped on that didn't get resolved. Thank you very much whoever took care of this for me!