"AWFUL!!!"

I am on my 3rd phone call to customer service and have been on hold for 64 minutes and counting! Each call takes at least 40+ minutes on hold. I also tried making a virtual complaint and still haven't been contacted and that was 3 days ago. I will be canceling f anyone ever picks up this call.

"Tell the system that these data requests are for next month."

I love my forever Ninjatrader platform.
Ninja's data feed selection process could use some improvement. When I order next month's data I don't know how to tell the system that this is for next month. I wish there was a checkbox to check to tell the system that these are for next month.

"Friendly staff, unsolved issue"

Although the staff is very friendly and prompt to respond, my issue has unfortunately not yet been resolved.

"Easy to use and low rates with lifetime…"

Easy to use and low rates with lifetime license

"First time with Ninja Traders"

First time with Ninja, trying to set up account, of course User name/password wrong...Got a wonderful lady to help me, then guided me through the set up and made sure I knew how to submit license key, showed me around the site. Feeling far more comfortable with the site, and the choice I made to move from my previous brokerage. Can't wait to dig in tomorrow.

"Honestidad en sus transacciones"

Honestidad en sus transacciones, aunque no queria seguir operando con ellos, me demostraron que son una empresa fiable, se me habia descontado de mi tarjeta de crédito la inscripcion trimestral, les hice el reclamo de que no habia autorizado esa transaccion ya que no queria seguir operando en esa plataforma y despues de 2 horas me regresaron mi Dinero, la verdad eso dice mucho de una empresa donde hoy en dia los Brokers en su mayoria son estafadores, asi que quiero dejar un mensaje de gratitud y reconocimiento a NinjaTrader

"Very serious company ."

Very serious company .

"I give them a zero if I could ,customer…"

I give them a zero if I could ,customer support is a joke . I will close my account and go elsewhere for my day trading .Trader of 20 plus years ! George Mitchell

"Alaura was awesome"

Alaura was awesome. Explained and solved the issue quickly. Thanks for having such an awesome Tech. And her attitude is so positive and pleasant.

"terrible assistance"

terrible assistance, sent email I await answer asked for telephone contact no one calling, I received an email in Portuguese but you think it is similar to Italian, for me you are in bad shape negative my response