"Appalling customer service"

After viwing a used car at Middlesbrough Jennings the sales person vowed to call us with some valuation information regarding a potential deal. By midday the call hadn't come through so I called Jennings. My sales person was with another customer but they'd get him to call me. An hour later I called again. He was with another customer. I offered that they didn't seem very enthusiastic about selling me a car. The guy I was speaking to volunteered that he was a sales manager and he took my details again. Shortly after the original sales person called and claimed he'd tried to call me that morning but must have wrote my number down incorrectly. He hadn't. I'd watched him write it. He gave me the valuation details I'd asked for and on that basis I told him I was coming through to make a deal to buy the car. As I live a significant distance away I told him I'd be there in 40 mins. I arrived to find that while I was on my way they sold the car to another customer. The sales person said he would have called me en-route but didn't have my mobile number. If he'd been bothered he could have tried the house number and spoken to my wife. I got a cursory apology and was fobbed off to another sales person to find me an alternative. Despite the apology from the embarrassed 2nd sales person I would say that I was met with indifference to how I'd been treated. All in all I found the level of customer service to be quite appalling.

"Great service,quick delivery of good quality mats."

I ordered new mats for my Ford Kuga, they were delivered to my house 2 days later.(in Aberdeen)
They were cheaper than my local dealers could supply them for and are an excellent quality item.
Definitely Recommended

"Jennings ford Middlesbrough, probably the best garage around."

I have had 9 Fords up to now and this is my third from Jennings ford Middlesbrough. The service from start to finish has been excellent and everyone goes that extra mile. The staff at Ford Middlesbrough are certainly a credit to the group. I can't fault them for their friendliness and professionalism. You are treat like one of the family. Thank you.

"Great price, quick delivery and excellent customer communication"

Ordered Ford Galaxy roof bars on a Wednesday night. Realised I'd made an error in the vehicle details I'd entered so emailed update straight away. Got an email 9am Thurs morning acknowledging my email, details rectified and the bars arrived as described Friday. Couple of pounds next to cheapest price I could find online and with the excellent service I would definitely use again. Jennings were £20 cheaper for genuine bars than Halfords were for their own brand.

"A pleasure to business with"

I could not believe as to the professional manner in which my order was handled. Not only the prompt service also the excellent communication between Jennings Ford and myself. The ordered item arrived expertly packed and within a week to South Africa. If only we in South Africa had the same dedication and expertise that Dave Garth of Jennings Ford displayed, it would be such a pleasure.
Keep up the good work.
Kindest regards,.....Graham Mattsson, Durban, South Africa

"First class service"

I ordered a boot mat for a Ford Focus from Jennings Ford, excellent price and even had a call from them to see if there was a problem when the courier couldn't find us in.
I will definitely order from them again.

"Good price good service very quick delivery"

No problems did the order online

"new ford badge....but how long before it goes manky?"

There seems to be an widespread problem with Ford badges getting water behind the plastic and becoming "cloudy". A new TDCi badge was ordered from Jennings as it was the cheapest genuine one online. It is exactly as described and also arrived very quickly...well done

"Great service"

Couldn't fault in any way

"warranty repairs"

Bought a used car from Jennings Seat at Middlesbrough. Had a problem with the Air con when just out of its 3 month warranty. Contacted them by email and within hours revived a phone call. They agreed yo look at it. Then cover the cost and carry out the full repairs.
Wouldn't hesitate to buy from them again.
Well done Jennings.