"A very first class service"

Well what can I say, this is the second time I have used Dignity. From the moment our pet Heidi was collected from our local vets they kept in touch with me to say she had been collected and was now in the chapel of rest where she would be looked after right up to the committal. Everyone and I mean everyone is totally dedicated to what they are doing under such sad circumstances. The whole team that I have dealt with are so caring and helpful and will go that extra mile to help you with whatever wishes you require if they can. There is never any pressure put on you from the start right through to the final stages. Everyone at Dignity treats your you and your pet with respect as if it was their pet.
We all love our pets and want the best for them, Dignity will certainly provide a first class service that is very rare now adays.
I would not hesitate to recommend them or the service that they provide.
Thank you so much Dignity for your support and caring during my difficult time.

"Excellent people "

Recently we had to use the services of Dignity. Hugely impressed with both the services and the people there.

"Same day attended cremation for our cat Bobbyjoe."

We lost our beautiful cat Bobbyjoe suddenly after he was attacked by a fox. We had used Dignity previously and had been extremely happy with the service we received.
Millie was the person who took care of us and our cat. She was truly amazing. Nothing was too much trouble for her and she rectified the error we had made, as we wanted an attended cremation, but did not ask for it previously as we misunderstood the information. She gave us lots of time with our cat, so we did not feel rushed. She is an asset to Dignity, simply the best.
I would also like to mention the man who carried out Bobbyjoe’s cremation, he was very kind and respectful too. I apologise for forgetting his name.
I truly believe our cat got the most respectful cremation possible.
The final thank you goes to Ollie the ginger cat. He was super sweet and put a smile on our faces on the saddest of days.
Millie was truly amazing.
Thank you for taking such good care of our precious Bobbyjoe

"It was an honour and privilege"

I've had the privilege of engaging with numerous members of the team, across every segment of the business, from the interaction with the clients to the driver collection team, from the marketing team to the cremation team, and I must express my utmost admiration for their unwavering dedication and profound compassion towards the clients and their beloved pets.
The level of commitment to excellence demonstrated by each team member is truly remarkable and has left an indelible mark on me.
Their collective efforts embody the essence of professionalism and empathy, setting an exemplary standard for others to emulate.
I am deeply grateful for the opportunity to have been alongside such exceptional individuals, and their enduring impact will undoubtedly stay with me wherever my journey leads.
Trust me when I say "I will manage my pets' afterlife care myself, not leave it for a vet, and Dignity will be my first port of call".
Gary Millar

"Exceptional Employee"

My dog Bree suddenly passed away, through this difficult time, initially there were a few unpleasant hiccups with staff not listening. Not to mention the patronizing voice tone used with some of the employees.

If it weren't for Mille the rating would have been a 1 star. She was absolutely brilliant, amazing, patient, and much more. She listened and talked in a normal voice tone. Millie patiently walked us through everything. She followed through on everything, creating complete utter trust. Millie also had an innate ability to know what to say and when to give us time.

Millie demonstrated professionalism throughout the entire experience including, empathy, compassion, kindness, genuineness, and attention to detail. What was an extremely challenging and painful time, we were grateful to have worked with Millie.
If you ever need Dignity Pet Crematorium services, we highly recommend Millie.

Thank you, Millie!

"I hate to leave a bad review of such a…"

I hate to leave a bad review of such a normally lovely place, but our experience was really marred by details.
Our beloved cat Samson unfortunately passed at 18 years old. Massive character, big family cat so very , very upset when he passed.
We told the vet we had heard of how good Dignity were, so asked to use there services. The vet did not inform us that we could take Samson there ourselves, so incurred a transport fee, (this is a vet issue).
Anyway, after a couple of days we had heard nothing.Didnt know where Samson was. My daughter had to call Dignity to be told, oh yes we have him, we forgot to courtesy call you. Hmmmm.
My daughter went over to sort out the paperwork. His surname was different to what it should of been, so we ask them to change it to our family name, which they agreed to do, twice.
My daughters then returned a couple of days later to see Samson. The lady took them to a room and 'Samson is ready for you', and left the room. We were expecting to be took to him, but she re-entered with a card machine, i mean if she had told us this was happening we would not of been so shocked by how blunt this interaction was.
Couldnt fault how Samson was, still our beautiful boy x
Then we were given a card, with the wrong surname on, despite them saying it would be changed. This was the most upsetting thing.
I admire what Dignity do, but please sort out your admin. We didnt want our last thoughts of Samson to be like this.

"Individual attended cremation"

We decided on an individual attended cremation when our dog Bailey sadly passed , it was lovely having a last opportunity to say goodbye and get a paw print framed .
The staff are excellent and I highly recommend.

"Me and my family are really thankful to…"

Me and my family are really thankful to Dignity Pet Crematorium specially Sam and her team for the way they treat us with kindness and care in this difficult time that we had to say goodbye to our beloved Simi and the quality of their service and the materials they use in their urns are all of the best standard I do hope the rest of my cats live longer than our Simi but definitely will use Dignity Pet Crematorium again and will recommended all the way. thank you!

"Wonderfully kind people. Thank you so much!"

Dignity were wonderful. My beautiful rescue dog passed away, and they came to pick her up. They could not have been kinder and more reassuring. When I picked up her ashes, I cried alot, and they gave me a big hug. I would highly recommend them. They made an awful situation more bearable, and for that, I will be forever grateful.

"True Care and Compassion"

Absolutely brilliant from start to finish. I lost my beloved cat recently and suddenly so we took her to Dignity. They show care, compassion and empathy throughout the whole process. I was devastated and crying and they showed such kindness and care. I really wanted to leave a review as I cannot recommend Dignity enough. I know our cat was looked after and was shown such respect. We collected her ashes a week later. The forget me not seeds and candle were an unexpected kind gesture in the bag along with the ashes. A truly personal experience and it helped so much through such a difficult time emotionally.