"Excellent service."

This is the 3rd Protec Caravan cover I have had over the years for different models of van. The latest I have had for 9 years now. When uncovering this year I found 2 areas that had holes caused by wear over the years.
I contacted Protec covers to ask for a sample of material to enable me to patch the holes. I received this delivered to me within 2 days free of charge. what more can I say except thank you for the excellent service

"Custom fit trigano T340 cover"

Just received my custom fit cover for my Trigano 340tde😁hard to find a cover for these compact caravans that fits,
This custom cover fitted perpectly straight out of the box😁first time fit well done protec covers
Great fit👍easy fit👍and looks great😁
Great customer services👍
Thanks Pro-tec covers
Shame i cant put a photo on here

"Pro Tec towing Jacket"

Ordered a Pro Tec Cover with a anticipated wait of 4/5 week delivery date but received it two weeks later! fantastic result.
Found the knowledge from the customer service second to none.
The quality and fit of the ProTec cover is brilliant compared to another company’s cover (specialised covers) which has deteriorated a lot, cheaper material and awful fit.
I can highly recommend the Pro Tec Cover because excellent customer service, great quality and a super fitting cover.

"New Protec towing cover.…"

Ordered a Towing Cover from Protec at the Caravan show. Knowledgeable staff on duty and all communication during the whole process very good. Delayed delivery because we were away and put it on our new Coachman a few days ago. Watched the video online first but really there was no need. Very simple and took just a couple of minutes. Excellent fit. So on the basis of supply and fit I thoroughly recommend this product.

"We ordered the cover for our caravan…"

We ordered the cover for our caravan which obviously was not a standard model as we got several requests for different dimensions. The cover arrived and yes it fitted perfectly, phew ! I was a bit worried that I may have got something wrong. The delivery time was longer than expected, this may well have been due to Corona though ?
The cover is very light and super easy to put on the caravan - can not say how much protection it offers and the durability, only time will tell !

"A very disappointing experience"

I thought I had purchased a quality cover for my new motorhome and was content to pay the extra for it. The problems started from the beginning when I submitted the dimensions that were needed. The job was essentially forgotten about and I had to chase up a number of times; months later my cover arrived.
After one year there were wear patches and I phoned back to be told they could send me some patches which I would have to cut out and fix. I was not too happy with this so it was agreed they would fix them if I sent it back, but I would have to pay for all the transport, even though it was under guarantee. After some discussion they eventually relented. The next year the same thing happened and I had to spend a day mending the further holes where the rubbing had taken place.
Then a couple of months after the three year warranty the cover is completely ripped by a storm. There are huge rips in the main body of the cover and the places where the straps are attached are completely ripped off. I was told it was a write off. I complain and am told that in the event of a storm we should take the cover off! So, it is quite a job putting on a cover, and the advice is to take it off every time there is a storm in order to protect it; that of course leaves the motorhome unprotected which is not really the purpose of the exercise! As my warranty had run out by a couple of months they said I had to buy a new cover. I complained and after a number of calls, which seemed hopeful, I was told I could have a small discount, no where near an acceptable level.
So if you want a cover that needs constant repair and are happy to take it off every time there is bad weather then this company is for you. The customer service was patchy as some employees were very helpful, others really not so.
A complaint is an opportunity for a company to shine, this did not happen here.

Thank you for your reply - what you neglected to say was the 20% offer was based upon a price approximately 20% more than I paid!
Regardless, the overall experience of the cover, storm aside, was not good.

"Swiftly corrected issue"

Ordered a cover for grandparents caravan. Arrived quicker than expected, it was however unfortunately the wrong size to what was ordered. The company were easy to contact and swiftly resolved our issue and sent the correct one. Looks good so far!

"Ordered towing cover for our caravan…"

Ordered towing cover for our caravan that we were going away in 2 weeks later. True to their word it arrived the day before we left, easy to fit and looks great. Great service thanks.

"Towing Jacket"

I have only just dealt with this company and found them approachable either by phone where you actually speak to a knowledgable person, or by email.
The towing jacket is of good quality, easy to fit and is made for a specific model of caravan, with road lights aperture in the correct place. You can even have access to the caravan grab handles if required. Really pleased with this cover and it is very good value.

"Fantastic after sales"

We’ve been using protec for many years and always use it for our first port of call for covers etc sales and after sales is a no quibble and easy experience by staff that do there job well,thanks