"Excellent cover"

Excellent cover. Fits my Elddis crusader like.like a glove.

"Poor customer service and ever increasing lead times. Four to five weeks when ordering has now become nearly five months in total From my research Protec seemed to offer…"

From my research Protec seemed to offer a high quality (but emphatically not cheap) product. Having just purchased a new campervan I placed an order for a cover with them over the phone, providing my credit card details. This was about 8 weeks ago. At the time their website quoted a lead time of around 4 to 5 weeks. The person I spoke to confirmed that this was right. I answered every single question posed to confirm my requirements. Around 2 weeks ago I received a letter from them stating that the lead time was now 9 to 10 weeks, and that they required a lot more information from me about the campervan before they could start manufacturing the cover. I emailed to raise my concerns, in particular asking why these additional details were not asked for when I placed the order. I also asked them to get the author of the letter to give me a call. Today (27 October 2020) I received an email advising me that the lead time was now 12 weeks! I've cancelled the order. If I had proceeded, I could at best have expected delivery nearly 5 months after first placing the order. They may well be great covers (although a number of the reviews say otherwise), but their customer service is in my view, poor, and the constantly increasing lead times quoted are arguably dishonest.

"We have had 2 covers from PRO TEC"

We have had 2 covers from PRO TEC, Very happy with the product & the service, Well impressed.

"Poor quality goods and No customer service"

Terrible company people stay clear ! Absolute crap and poor quality with non existent customer service. They will fold soon selling poor quality goods. Tow Cover frayed down the side told I need to pay to have it replaced and then sent sticky tape to fix it !!!!!!!
Sadly companies like these will fold under the pandemic conditions but quite frankly not one we will miss just truely awful people. People you have been warned.

"Bought a towing jacket from a friend as…"

Bought a towing jacket from a friend as he had sold his van before he got the cover in 2018 I’ve only used the cover once and found the protective cover/bag that came with it had not been stitched correctly and just pulled apart at the seem and the stitches hade not gone through the fabric so I emailed the company expecting to get an apology and a replacement bag but my experience was totally different as the reply advised the bag is nothing to do with the cover and given complementary so if I want one it will be £25.
This is not a cheap product so I have to say very disappointing, no customer care and not interested in trying to look after there customers once the item is sold.
My new van is on its way soon and I will be buying a cover and jacket for it but guess where I won’t be ordering it from?
Thought this was a quality company after reading there feedback I realised I was wrong.

"Eriba GT Caravan owners be aware."

To whom it may concern:

Dear Sir/Madam,

I have taken delivery of the towing jacket you have made for my Eriba 530 GT caravan.

I am sorry to say I am extremely disappointed the

Grab Handle Access
Pockets Needed

as per order have not been included.

My disappointment is further compounded by the inclusion of adhesive press studs, which are not mentioned in the item description.

If I had known about the adhesive pads before ordering I would not have made the purchase.

The Eriba 530 GT is metallic silver in colour, I am not prepared to stick white plastic circles to the body panels this will compromise the paint work finish. Using a credit card to remove adhesive press studs is also a risk I am not prepared to take.

I will not be using your very well-made cover as a consequence.

It is a shame I am having to write this; I am sure you will agree.

Please send me appropriate return postage details/labels so I may return this to you and arrange for a full refund.


Yours faithfully,

Keith Miller.

"Great product"

After looking around for a cover Pro-tec cover offered the best value for me, probably not the cheapest but the quality of the manufacture when it arrived was worth the the price. Fitting is a doddle and on in minutes. The two way zip is brilliant and easy access to the front Locker. I would definitely recommend this product.

"Slight problem with the cover which…"

Slight problem with the cover which was sorted out immediately very pleased with how easy it is to put on van special thanks to Olivier for sorting thinks out kept in contact at all times with progress thanks all

"Pro-Tec caravan covers"

I bought a Pro-Tec cover two years ago for my Bailey Unicorn Valencia. The service from ProTec when supplying was second-to-none, the product was perfectly fit-for-purpose, and now, two Winters later the product is still in perfect condition and looks like new.
Compared to my experience with CaravanCovers around the same time ProTec, although a little more expensive, are by far superior and total value-for-money.

"Top Rate motorhome cover"

We bought a tailor-made Pro-Tec cover for our 2003 motorhome last summer. It has been through its first winter and our habitation inspection shows 'no damp found'. We are very pleased with both the product and the excellent service provided by Pro-Tec. We can fully recommend this supplier.