"Very bad experience"

Ordered a caravan cover for our brand new cruiser and paid in full over the internet, on arrival the cover was poorly fitting and cut out holes for lights were in completely the wrong places. Took pictures emailed them item was returned then had to wait several weeks for replacement. Eventually replacement arrived several tel calls later cover again did not fit. Exact measurements were taken a full video of what the faults were and where to help them get the precise fitting and sent back second one in the hope they would get it right this time, after sales btw were useless more excuses than enough of why things were taking so long. Third arrived after some time and you guessed it wrong again . Needless to say we asked for our money back so we could go elsewhere, Even had to take them to court to get our money returned. Took months. Very bad experience with this company wouldn't recommend to anyone .

"Ordered a cover for my Challenger Sport…"

Ordered a cover for my Challenger Sport 585 that arrived yesterday. I have to say I am totally impressed with ProTec. The method of ordering was simple. Phone and Email communications from ProTec were excellent. All stages of manufacture were notified by email and delivery was communicated and arrived as expected. Fitting was easy by 2 persons over such a large caravan. Yes the delivery time was a few weeks, but it was worth the wait and very impressed.
Adrian (Leeds)

"We have had our Protec towing jacket…"

We have had our Protec towing jacket for a year, we’ve towed about 12,000 miles with it, it fits perfectly and is hardly showing any signs of wear even after 8 weeks around Europe. For the price these are an excellent choice. I tried a Protec cover after my other cover let me down.

"Sorry but extremely disappointed with…"

Sorry but extremely disappointed with this company. We ordered the cover in mid November. After many emails, photographs etc a final email telling us that we were not going to receive the cover until January. Maybe it’s just me but if a company needs to ask you about details to every dimension on the vehicle & you’ve already given them more than enough information ( even dimensions for standard Fiamma parts that they could have got from a website) tells me they have some problems between sales & production staff. A couple of good things came after cancelling the order 1: I asked for my money back & it was deposited in my account 2 days later 2: I bought a cover pro at a fraction of the protec price & it fitted like a glove & the quality is pretty good.

"keep an eye out for it catching on…"

keep an eye out for it catching on exhaust pipe ,it has caught on my motorhome exhaust and caused a tear .

"Great Cover & Communication"

We recently ordered a Caravan Cover for our new Bailey Phoenix 644. We had email updates as it was being made and it arrived on date given. Fitted it this weekend and it was perfect. extremely easy to fit and very quick to do. The quality of the cover was first class. Would highly recommend.

"Pro-Tec Towing Jacket,"

Pro-Tec Towing Jacket,

From order to delivery the item was done in a timely manner. The cover was to fit our Elldis 554 2019 model and it fitted like a glove.
The material is lightweight and very easy to fit. Taking only 5 minutes from unpacking to fitting. The Zip is sturdy and the superb way it unzips either from top to bottom is a great idea giving access to the locker with removing the cover.

Downside. The bag it came in was a let down. It wasn’t the bag as used in the video which was a compact zip type easy carry version.
Ours was a bag made from excess material or off cuts from the towing jacket and looks cheap so that’s the honest feedback.

Overall, very happy with the cover but would be be even happier if
Paul Smith (Director) asking for feedback could offer his opinion to a minor detail.

"not good service"

Very Very unhappy with this service, after reading reviews and how good they are what a disappointment. Ordered towing cover as site states very fast delivery. Money taken from bank phoned on the Wednesday as heard nothing and was told they were waiting for a part, I explained we were going on holiday this coming Saturday and they said don't worry it will be with you on the Friday, Friday came and no cover, waited in until afternoon decided to phone to check it was on its way, only to be told that it would be sent out on the Monday. I explained what I had been told on the Wednesday only to be told that because there was no notes on the computer we are put in a que, really upset now as not only is the cover made but lied too. Now waiting for a refund as no good coming after the holiday. Think twice before you use them as service isn't as good as stated.

"Protec Towing Jacket"

I had an issue with my new Towing Jacket. After contacting Protec direct to explain the problem Dave and his team left no stone unturned to rectify the situation. A great product which is easy to fit and use. Well done and highly recommended

Graham from Huntingdon

"Penny pinching"

Previous cover and towing jacket were great.
However after spending £470 on one for the new van, I find they have penny pinched, and omitted the two Velcro loops that keep the side door flap open. (We tend to use it as a spare room at home)
So for the sake of 50p of Velcro the door flap just blows around in the wind and the stitches are already ripping.
An apparently insignificant omission on an expensive item, that makes a massive difference to the end user, after spending that sort of money.