Optimale

Health & Medical
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740 reviews
Overall Rating
Customer Reviews about

Optimale

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simon burgess

5.00/5.00

"Great team "

They give you all the information in clear simple English not medical speak allowing you to make clear informed choices, this applies to any potential side effects and risks, simply put they are great to deal with

11/07/2024

Happy Client

5.00/5.00

"Know your Health Status"

Too many of us think we are ok, well, nothing hurts so I must be ok?
Not the case! High blood pressure and high cholesterol are silent killers!
Reviewing your bloods on a regular basis will ensure you know exactly what’s going on, needless to say whether your testosterone levels are low and impacting your daily function and mood.
Speak to these guys, they know what they’re doing and incredibly professional.

11/07/2024

Ged Ellis

5.00/5.00

"Excellent service provided by optimale"

Excellent service provided by optimale. Great chat with the doc following up on blood test results.

09/07/2024

Mr Booth

5.00/5.00

"Excellent,very good advice from a…"

Excellent,very good advice from a professional company.

09/07/2024

JEFFREY MARK

5.00/5.00

"Great service and very professional"

Great service and very professional

08/07/2024

Mr Philip Davies

5.00/5.00

"Recommended"

Excellent service

04/07/2024

Lee de Quincey

5.00/5.00

"I was skeptical"

I was skeptical, lots of negative reviews on cost and the process.

My only issue was my 1st venous test, and that was not optimales fault. There was some back and forth with customer care, however it was more my frustration at the nurse who couldn't get my blood and it delayed my treatment.

Since then, Liz, Sabrina, Ursula and Stephanie have been 10/10 I have spoken to a chap at the start but can't remember his name but again, everyone has been amazing.

My bloods have come back with 2/3 days each time and I had to wait a week for my consultant appointment.

Dr Sandhu was amazing too! I chased and chased for my medication to be dispatched and Stephanie sorted it within a few hours and this should be here tomorrow,

The price.... I don't get what people are complaining about. What I have paid was less than I expected, the team have outlined everything clear as day.

I paid £120 for medication and supplies, supplies are needed every 6 months ish, I will be adding HCG to my prescription soon but even then, the cost is a few less beers or takeaways that need to stop anyway.

I will update my review in a few months when I've been on treatment but so far so good.

I've probably been the most annoying patient ever, today the reply back was "we want you to be as comfortable with this as possible"

03/07/2024

Mike

1.00/5.00

"Great at the start, but going down since onboarding"

When onboarding to Optimale I was very happy with the service. Everything was straight forward and clear.

Always receiving updates and responding to my messages in a timely manner.

However I am nearly 6 weeks into treatment and I honestly don’t know what’s going on after I have received my results back.

My results have come back and still waiting for Dr to get back in touch with me. It’s been 5 days so far and I want to know what’s happening next.

Do I need to change treatment or change dosage etc.

My email has now gone unanswered, I am paying £110 per month along with other costs for add-on’s but when an issue is identified everything goes silent.

Whilst they have sent out a replacement test kit, I’m just left in the dark when I need them the most.

I feel like I’ve been let down big time.

02/07/2024

John Varley

5.00/5.00

"Already a massive difference in a short…"

Already a massive difference in a short space of time
Everything very professional

29/06/2024

Iwo Skowronski

5.00/5.00

"Great experience "

I had a fantastic experience with Optimale for TRT therapy. The care and attention given to patients are exceptional. They respond promptly to emails, which was crucial for me in managing my treatment effectively. The medications prescribed were highly effective, and I noticed significant improvements quickly. The entire process was smooth and professional, and I felt well-supported throughout. I highly recommend Optimale for anyone considering TRT therapy.

28/06/2024
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