"Chilli hot chocolate with no chilli!!"

Chilli hot chocolate with no chilli!!! I ordered the chilli hot chocolate, tasted and thought it didn’t have a hint of chilli and had more of a spiced chai taste. Checked the ingredients and there’s no chilli, just cinnamon. I’m pretty sure this violates The Sale of Goods Act - description of goods not as they actually are!

"Good Quality Products"

Good service and never let down by the quality. High price but justified.

"Ordered online from them twice"

Ordered online from them twice. I had no issues with the order nor the products.

"Overall happy with the products and service"

Great products that are a bit pricy, but worth it if you value quality.

Shipping to EU (Denmark) was a bit slow. It took about 10 days. Also the Danish delivery service delivered it to a shop where I had to go and pick it up. This is not really a problem, but there is no mention of that on the website and I think that there should be.

I am still happy with the purchase and I am glad that there is no customs or VAT to be paid despite Brexit.

Will probably buy again.

"Consistently great"

Have made many purchases from Whittard over the years both online and in store and always had excellent service. Staff in store on Oxford Street have always been exceptional and I have never had a problem ordering online.
Teas and hot chocolates are high quality and have always arrived quickly.
I have no plans to stop using Whittard of Chelsea anytime soon.

"In store experience only"

This review is only about in store experiences - over the past 3 or 4 years I've been continuously buying white hot chocolates from WoC and sometimes also the sleeping tea. Every single time their customer service in the shops (Bristol, Swindon outlet) was great. People working there always knew what I needed and when shopping for coffees for a gift they were amazing at giving advice. The gifted person loved their selection and became customer too. Due to lockdown I just placed an online order so let's hope the virtual customer service is just as great!

"Missing items"

I ordered a £130 tea hamper.
The tea pot was missing. No real apology from the company & not a great help in getting the missing item reposted.
There were also two packets of biscuits missing from the order.
Considering the price of their products you would think they’re orders would be perfect.

Would not reorder from this site due to this.

"Great tea and good service"

Their tea is excellent. Their delivery service is also very good. I ordered on Friday (standard delivery) and received the order on Wednesday, earlier than expected. I would recommend.

"Delivery/taste"

Really good delivery service it said 3-5 working days I got mine in 2 days,I have orange loose tea for me and got duchess Earl grey for my brother in law and they taste really great 👍🏻👍🏻👍🏻

"Outstanding service"

Outstanding service! My girlfriend lives in Chicago and not only do they offer international shipping at a really affordable rate, but it arrived within 2 days of ordering!

Everything was packaged so nicely and I can’t say enough good things about this company!

I will definitely be using again and again!