"Abysmal"

Ordered goods of £35 as they advertised 2 x tubs of biscuits, I put the code in when checking out but didn't receive the biscuits, complained to customer services who just said I should have put promo code in like I was an idiot! I replied to say I've done this but they not bothered to reply! Won't be ordering again and unsubribed!

"Absolutely LOVE Whittard's loose leaf tea"

Absolutely LOVE Whittard's loose leaf tea and hot chocolate. Amazing to learn about the different types of tea leaves and the right temperatures they should be brewed in.

"I can't thank Imogen at Whittards of…"

I can't thank Imogen at Whittards of Chelsea enough for my recent order.
Unfortunately my order of 6 Nova Glass mugs was thrown over the gate by the delivery driver! I contacted Imogen who kindly agreed to exchange them for me as they are for a gift. Just had an email to say they will be delivered tomorrow.
Outstanding customer service!
Thankyou

"The tea Milky Oolong arrived quickly"

The tea Milky Oolong arrived quickly, and is delicious. On a par with T2's who I normally order. Their delivery cost was much higher so I decided to try Whittard.
My disappointment is the size of the tin vs the quantity of tea. The amount of tea covers about an 1/8th of the tin. My fault I should have checked before ordering. Lesson learnt. T2 next time.

"Glitchy website"

Poor customer service--the online forms will not accept my card for the second time--and the saved address section does not show the full address details. It does not matter whether I enter address or card details in manually or use the saved one it will not accept payment. It's the only website that will not accept the card--customer support were no help at all--they claimed they investigated it the last time but they did not tell me what was wrong or fix the problem?--I had to purchase my items on Amazon which was more expensive There's something wrong in their settings.

"Absolutely Lovely!"

Absolutely Lovely!
I received the Beautiful gift box of different flavoured coffees and I had the Vanilla one, it was lovely tasting coffee, the vanilla wasn't strong, it was just right, can't wait to taste the other coffees. So glad I saw this Company online, Thank you very much Whittard! You made a lady very happy! :)

"Best Tea"

Their tea and hot chocolate are my forever favourites, both are something you won't find in any other place. My orders always arrived in good condition and pretty fast. The price you pay is also for quality and the gorgeous packaging. I hope to see them ship to Europe again soon.

"Great service"

I recently purchased a Coffees of the World gift set as I wanted to try a range of coffees. It didn't disappoint, giving me a new appreciation for light roast coffees. However, one of them wasn't right. A quick email to customer services, and they sorted it. I'm very appreciative for Whittard's excellent service and I hope to continue to purchase amazing coffee from you in future!

"Appalling customer service!"

Appalling customer service! Who in this day and age offers a next day delivery service between Monday and Thursday only. A hefty premium delivery charge for a poor service.

Have been a customer instore for many years, will take my custom to T2 now!

"Repeat Customer"

I have ordered many, many times from Whittard - big orders, single items, sale items - and have always been very impressed. They deliver in a reasonable time, arrive well-packed (in recyclable packaging, which is a huge bonus) and quality of the products is always excellent. Although at the top-end price-wise, you do get what you pay for with Whittard. Most recently I ordered a lot of sale items from the end of the Christmas range. Although I was prepared for some "less-than-perfect" items (at 50-70% off), every item was in top condition and had a good time left on the best before dates (even though this doesn't really matter too much for tea and coffee anyway). Very impressed.