"Ordered from here for first time…"

Ordered from here for first time recently . I live Belfast and was still here swiftly within couple of days. Couldn’t ge happier with that . I got Jamaican blue mountain , it’s maybe not for me , didn’t really like the flavour . Also got the Guatemalan elephant beans and wow , this is seriously nice coffee. Hard not to want to drink at night too! . All round thought was good, prompt service and great product.

"Regular customer no problems…"

Regular customer no problems experienced to date.

Last order lost full replacement sent with no issues.

Excellent service.

"All products are amazing here"

All products are amazing here. Staff are always more than happy to help, customer service is second to none.

White chocolate is my absolute favourite product from here, delicious. I love all the mugs etc they do too! Very cute.

Thank you.

"My favourite tea shop!"

My favourite tea shop! I got my whole family hooked on this goodness.

"Happy about the products"

Happy about the products. Customer service is quick and even the delivery was prompt

"Ordered £36 worth of coffee with a 3 to…"

Ordered £36 worth of coffee with a 3 to 6 day delivery estimate. No coffee arrived, no contact made, no tracking number, no update on delivery date. I should have looked at the dreadful reviews here before ordering. You would think that in these lean times where businesses are struggling to survive that they would make an effort. Apparently not....

"I have held this Company's Tea in high…"

I have held this Company's Tea in high regard (for many years) with regards to its quality and flavour. However, the Tea I ordered for Christmas (received later than expected) was as dry and flavourless as tea bags at 4x the cost! Step up your game or go out of business!

"Fantastic customer service from imogen"

I queried a discount that I thought I was due at the end of November with imogen, who I got through to via customer services. She explained that it wasn't valid at the time, but she would go through to their website services to see what she could do.
I just forgot about it, as most companies don't carry through with these sort of concerns.
To my amazement, I got an email today, from imogen, to say she could honour a discount for a future purchase, 6 weeks after my query!!
What fantastic customer service is that!! It's so rare that I just had to post this review.
Imogen deserves the highest accolade, just amazing service, she is what we need in customer services, all about the customer!!
I will now use whittard in the future, knowing they have such fantastic staff like imogen, who put the customer first. Well done!!

"Awful service"

Awful service. Can’t comment on the product as I haven’t even received it! Ordered just after Christmas and finally got an email around 3 weeks later saying it was on its way. However, every time I tracked my order the delivery company said they hadn’t even received it yet themselves. After giving it another week or so I used the online chat through Whittard’s for them to tell me my order was lost in transit. They asked me if I would like a refund or my order to be sent out again. After I replied I had to wait 15 mins for them to get back to me on whilst sitting on the online chat. Issue was resolved but a waste of time. Could had harvested the tea myself by the time I eventually get my order. Wouldn’t recommend ordering online. If you can I would go directly to the shop.

"Missing parcel"

Had an email from Whittards advising that my parcel should be with me today, no delivery, no note left, no information on where the goods I paid for might be. Very disappointing.