"Great customer service"

We had a hose spring a leak and as it was over a year old we contacted Hozelock customer service with all the relevant information. We received a prompt reply to let us know that a replacement was on the way and the timescale within which we would receive it. It arrived on the earlier end of the time scale. Excellent and prompt customer service.

"Exceptional customer service"

This company has gone above and beyond to supply me with a replacement hosepipe, even though I had issues with providing photos of the fault, I was able to give photo evidence of the receipt as proof of purchase.
Exceptional customer service and level of communication.

"A real guarantee from a top company"

My 30 Metre Auto reel hose stopped retracting after a few years. Fortunately I had extended the warranty to five years and after a proof of purchase and small video to show the problem , my new hose reel is on its way. Big shout out to Tim who was an absolute star and mirrors the top quality performance of the company. Andy .

"Excellent Customer Service from Ross"

I recently contacted Hozelock as my tuffhoze had perished around the fitting and I wanted advice as to how to repair. I sent my proof of purchase and lo and behold a replacement Tuffhoze was delivered today!

"Fantastic warranty service"

Fantastic warranty service, thank you!

"I had a problem with my hose and this…"

I had a problem with my hose and this was replaced by customer services so was very pleased the service received. Thanks.

"SPOT ON CUSTOMER SERVICE. We received an incredible answer to our…"

We received an incredible answer to our request for missing parts.
We were so impressed that hozelock should honour their commitments to genuine requests. If only the rest of the world could follow their example.

"Had to return a faulty Hozelock 30m…"

Had to return a faulty Hozelock 30m extendable hose which sprung leak. Luckily the hose was covered by Hozelock's 5 year guarantee and it was replaced without fuss and quickly.

"Burst Hozelock Superhoze 30m 8230"

My Hozelock Superhoze 30m 8230 burst internally in a dramatic fashion. I contacted hozelock and Ebony dealt with my issue. She asked for a video showing that the hose no longer functioned and as it was less than 5 years old sent a replacement which arrived within 3 working days. Thanks Ebony for all your very professional help.

"Regarding the Hoselock 2690 Jet Plus…"

Regarding the Hoselock 2690 Jet Plus spray gun. I have received an email from Hoselock who tell me they are not responsible for this particular item, as I purchased this from a third party seller. eBay not responsible, seller not responsible (as advised by eBay).
So have learned a lesson here, be careful when purchasing from eBay.
Hoselock only interested in applying warranty, if purchased from them I assume, (same old answer from Hozelock.) I will not be purchasing any more of their products in the future.