"A big ask for an obsolete part for a…"

A big ask for an obsolete part for a pump and they found one and posted it free. perfect - happy man.

"Great Customer service"

Great Customer service. I had a problem with a garden hose.
This was sorted out really quickly.

"I used the chat facility to get help on…"

I used the chat facility to get help on fitting 13mm tubing onto joints in my automatic watering system, and received lots of great tips. Many good ideas, which could be a good idea for a video on the Hozelock website.

"Very quick and helpful response"

Very quick and helpful response. Good quality products also.

"Great customer service experience"

I registered for the 5 year warranty on my 40m Auto Reel hose.After nearly 3 years of trouble free usage the mechanism started making a loud clicking noise and wouldnt wind in very far before jamming.I contacted Hozelock customer service Ebony asked me to explain the problem and send some pictures and video of the Auto Reel.Ebony got back to me straight away and unlike many companies nowdays they honoured the warranty no questions asked and they are now sending me a new Hose reel.You only find out how good a company is when you have a problem .I will be buying Hozelock products in the future safe in the knowledge their UK based customer service is first class.👍

"FINALLY EVERYTHING HAS BEEN SORTED ,"

FINALLY EVERYTHING HAS BEEN SORTED ,
A BIT SLOW ( ROSS ) SOTED IT OUT, GIVE THE GUY ABRISE

"My Hozelock AC Plus 2700 had stopped…"

My Hozelock AC Plus 2700 had stopped working after a couple of years. I spoke to Ebony and Chloe in customer services who kindly organised for a replacement to be sent to me. I am so shocked and overjoyed that I almost dropped my caviar. I have never known such outstanding customer service. I tip my hat to Hozelock and will continue to ram my garden with their products.

"Excellent customer service"

I purchased a Hozelock expandable hose last year from a third party retailer on Amazon. Made the purchase as I already had the same product and it was ideal for my watering needs. Unfortunately my newer hose developed a serious split. Contacted Hozelock via their website, I was asked to provide proof of purchase and a photo of the failed product. This was done and I very quickly received confirmation that they would replace the product. My request was dealt with by Jill and Ebony, very efficiently. Cannot fault the service I received, but as the market leader this should be the case.

"Leak from inside drum on hose+reel set"

Had a leak from inside the drum on my Hozelock hose+reel and was advised to get a specific part from them though I'd already told then I didn't think it would work. It didn't and there were no other solutions. They eventually refunded the cost (including postage) of the new part with a freepost label to return it. However, it took multiple emails to Customer Services to get this result (from 28th June to 6th August). The agents were all polite but it the procedures were just very slow and I had to re-send information and re-explain the issue a few times. Hence only 3 *s.

"Great service"

Great service, fantastic customer service. Highly recommended