"Helped me out quickly with replacement"

Helped me out quickly with replacement. Thank you.

"Hozelock guarantee "

Hozelock guarantee with shop gsd expired. After sending photos of damage and receipt Hozelock sent a brand new replacement. Thank you for the aftercare service received.

"Prompt replacement of broken hose reel. "

I had purchased an auto reel (40m) about 4.5 years ago. Sadly the coil snapped recently. I made a claim under the Hozelock guarantee. The customer service from Hozelock was exceptional. I provided details of the purchase, details of the fault and Hozelock promptly arranged for a replacement to be sent to me. If only other companies had such a positive, customer orientated, customer service department! Well done Hozelock.

"2-1 hozelock reel missing parts "

I purchased a 2-1 hozelock reel from Amazon but when it arrived there were parts missing and I was told to contact the company direct. Which I did and in due course I had a reply from Tim, who emailed me back, asked me to send in a photo of what’s missing from the reel and proof of purchase and then not only did he send me the missing part but a few other spares aswell, excellent service, thank you very much

"Garden spray gun"

I recently had a problem with a garden spray gun. I contacted Hozelock and although the warranty had just run out they were very helpful and resolved my problem.
Very pleased and great customer service.
Thank you Hozelock!

"Replacement hosecpart"

Although it took several emails, eventually we were sent a replacement item and are grateful for the service we received

"I purchased the Hozelock retractable…"

I purchased the Hozelock retractable 20m hose reel back in 2020. Recently the recoil spring broke and I assumed it was out of warranty. I contacted Hozelock CS to ask if they have spare springs, but Ebony in CS stated that the reel had a 5 year warranty and would be prepared to replace it if I sent certain photos. Firstly this is super honest and further a full replacement with no quibbles. Very impressed with the warranty and service provided and thanks to Ebony for all the assistance.

"Avoid, bad product, appalling customer service"

A rather expensive hose from what looked like a reliable supplier. Hozelock’s promise: “anti-kink, anti-UV, anti-twist”. After only 2 years, the hose is not flexible anymore so definitely not anti UV. It is twisted from almost the beginning until the end. It kinks at every possible opportunity. To make matters worse the outer layer is full of cracks and tears.
No worries I thought: 30 years of guarantee. So I contacted the local agent in Spain: no response. Sent 3 reminders: no response. I contacted Hozelock in the UK: “We won’t do anything for you, you should contact Spain”. I asked to make a complaint because this kind of service is appalling. No reaction.
So I wrote an old fashioned letter, registered, to the factory. Hozelock received the letter on August 5, and, surprise!, no reaction.
So, all in all a lousy product, ridiculously expensive for this quality and nonexistent customer support. And the guarantee turns out to be a marketing slogan but is in reality nonexistent as well.
My advice: spend a few euros more and buy Gardena!

Update 28/08/24: Hozelock UK asked me after placing my initial review to contact them. I did (resulting in ticket158029) and until now..... no response from Hozelock whatsoever.

Update 29/08/24: Hozelock responds by 'we are looking to liase with Spain and will contact you in due course. This answer is the worst possible answer a support organization could give.

Update 12/09/24: Suggested a solution to Hozelock (Ross) as they are not willing and able to replace the hose by a new one, to refund me through Amazon.
The client is now in the driver's seat: an alarm signal for any support organization....

Ross is on holiday, not that this matters anyway.... Refers to his colleague Chloe.

I forwarded my mail to Chloe. She responded within an hour (!!) with the solution (!!!): Hozelock will replace the faulty hose.
So as always women solve things.
Kudos to Chloe!

Update 17/09/24:
Chloe just confirmed Hozelock have sent a new hose today. After almost 5 months the issue has been solved in a matter of hours.
Thank you, Chloe!

"Bought a sprayer that had been opened..."

Bought a sprayer that had been opened (the last one) but looked like all complete. In the event a couple of parts missing but the Helpdesk sent no problem. Very impressed.

"Replacement hose"

Very helpful customer support team especially Jill and Ebony. Very quick response and pleasant customer support. Thank you very much.