"What a shame another company that is no…"

What a shame another company that is no longer interested in customer service. Lack of opening hours and poor service coupled with inferior products.
Will use Gardena moving forward
Basically not open on Friday and limited hours in the week

"They sorted out our problem quickly and…"

They sorted out our problem quickly and put us at ease, great customer service especially Tim, thank you.

"Excellent customer service"

Excellent customer service. I had a minor problem with a hose 13 months old. Hozelock did not hesitate to send me a replacement. That's called buying with confidence the supplier will honour its obligations. Great service. Thank you Hozelock customer services

"Prompt response to my query"

Prompt response to my query. My expandable hose had sprung a leak. All sorted and a refund from the supplier.

"My elderly neighbour had an issue with…"

My elderly neighbour had an issue with an Auto Reel.it was 3 months out of 12 month warranty and as they are not particularly Tech Savvy couldn’t remember if they had registered the product.
I spoke with Chloe at customer services, explained the problem, and it was resolved quickly and efficiently with a replacement item despatched.
Great service.

"Wonderful Service"

Wonderful Service: My retractable 40m hose started making banging noises when I rewound it. I contacted Hozelock and, without any quibble, told me that they would replace - and they did. Amazing service.

"Hozelock - products well worth supporting"

As a more-then-average user of Hozelock equipment over many years my Hozelock 20 year guarantee Professional 6550 hose burst after 13 years of use (it had already been replaced after four years of use as it was found to be a defective item then).
I had some receipts from 2011 and the original packaging along with dated images of the original installation on a Hasel hose reel.
After some discussion Hozelock agreed to honour the original warranty and I found that their Customer Service facility was always prompt in response.
It's clear that Hozelock has an effective customer service response mechanism which is good reason to support their products.
Incidentally I have many Hozelock items that remain entirely functional well after 20 years of use!

"Excellent service "

I contacted Hozelock about an expanding hose I purchased two years ago which had sprung a leak.
They responded promptly and are sending a new one! How brilliant, I did not expect that.
Excellent service, thank you.

"Excellent"

Excellent, straightforward customer support.

"Great customer service"

Great customer service. I contacted Hozelock initially with a repair query, but they told me I could claim under their warranty. A very straightforward process with clear and speedy communication. I received a replacement product within a few days. Delighted.