"Great products, excellent customer service "

Had a problem with auto hose-reel, but exchange arranged after contacting customer services who were excellent. Nice to know a company will honour a guarantee without drama

"WHY SOME CUSTOMERS GET A REFUND OR…"

WHY SOME CUSTOMERS GET A REFUND OR REPLACEMENT WITHOUGHT A RECEPT , IAM 78 pensioner and have to water my plant when the temperature is n it’s 30 AND COMPANY LIKE HOZELOCK CANNOT BE BOTHERED TO CONTACT ME

GRAET CUSTOMER SERVICE I HOPE YOUR CEO READS THESE REPORTS .

"leaking hose"

my claim was answered quickly and efficiently, I cant wait for my replacement hose to arrive

"Superb customer service!"

Fantastic customer service from the Hozelock team, especially Ebony.
Bought a Superhoze 40 just over 2 years ago. When watering the garden last week the inner hose split.
Contacted Hozelock team and after sending a photo, a video and a photo of my receipt, I have been told a replacement is in the post.
BRILLIANT service, thanks Hozelock and Ebony.

"Good product and great service"

I had a hozelock expanding hoze which I have very much enjoyed using. It is easy to use and move around the garden, then when you drain it at end of use it shrinks down nice and small so that it doesn’t take up much room. For some reason my hoze failed recently. It was just out of warranty, but had not been used a huge amount due to hosepipe bans in recent years. I contacted hozelock to let them know there was a problem and after some conversation and some photos they were kind enough to replace the hose. The customer service was very good. It was easy to get in touch and they responded quickly.

"Had an issue with my 30 metre…"

Had an issue with my 30 metre retractable hose, the support given was exceptional and Ebony from the customer service team helped me resolve the issue.
Could not recommend high enough.

"Really impressed with the customer…"

Really impressed with the customer service. I asked as I was confused how to connect my hose and I got a clear response within a day!

"Customer care very good "

Customer care sorted my problem very quickly

"Excellent Service"

Our Hozelock jammed and we could not reel it back in or pull the remaining hose on reel out. I contacted the company and Ebony replaced it under the guarantee for us. Great service, thank you Ebony.

"Perfect customer service"

After two years a leak developed,within 48 hours I had a brand new one in my house.
Customer service is perfect and the best.