"Amazing Service Keep it Up 5 🌟 "

I had a warranty Claim and Lucy helped sort it out. Really appreciate all the help. Keep up the fantastic Service.
Thank you Very much.
5 🌟 All the Way.

"Amazing service"

Amazing service. Great product. But even great products occasionally break. So when my extendable Hozelock developed a leak after 4 years of usage - Hozelock honoured their 5 Year Guarantee and provided a replacement without a quibble!!

"Absolutely zero customer support, when seeking help "

A company that hides or blocks emails and always too busy to answer telephone calls for help and no online support, all aggravated by no opportunity to leave a message.

Customer care is zero as far as I am concerned, so won't be buying their products again

"Hozelock Autoreel issue resolved!"

Had an issue with Hozelock Autoreel that didn't retract anymore. Send an email about the issue and was asked to send a video and describe the issue in detail.

The team responded within 24hrs and said they will send a replacement within 3-10days.

Thank you to Charlie for being clear about what you want and your quick response to the matter. Will buy more of your products given the fact that I can trust your customer service. Thanks!

"Hozelock were very understanding"

Hozelock were very understanding about my problem and Ebony was quick to reply throughout my communications with them

"Amazing customer service (Ebony)"

Amazing customer service (Ebony). Replaced a product after nearly 2 years due to a small defect. So helpful.

"Solved by problem quickly and easily"

Solved by problem quickly and easily

"Outstanding Customer Service"

I Bought a Hozelock Autoreel rewind.
When I tried to use it this year I discovered there was a leak in the drum itself.
The retailer passed my complaint on to Hozelock, who responded immediately, offering a replacement.
Fantastic old fashioned customer service honouring the Guarantee.

"I am on my third or fourth hozelock…"

I am on my third or fourth hozelock expandable hose which keeps tearing within a years use. It is not very durable at all and there are not a lot of competitors!

"The guys at Hozelock are unusual…"

The guys at Hozelock are unusual possibly even odd - unlike most companies they seem to think that high quality fast customer service is important !!!
I have been extremely impressed with the speed of response and the very helpful “ can do “ attitude to solve my issues - which they did - I actually felt like a valued customer
It’s been refreshing to deal with a company which recognises the importance of customer service
Keep it going Hozelock - who knows it might even catch on at other companies!