"Great service"

A seemingly perfect new union was leaking. After emails and a phone call they sent a replacement part. I was sceptical it would be any different but it worked! I was acting on behalf of an elderly friend but did not have to provide proof of purchase, etc. Great service.

"Retractable mechanism broke"

Retractable mechanism broke - luckily 2 days before the 12 month warranty ran out. I was asked to provide photographic proof and immediately a whole new hose reel was sent to us. This was a relief, these things are expensive. Nice to have a " no quibble" policy. My only criticism having read other reviews, is that these things seem to break rather early on in their lives.

"Excellent Customer Service & Products "

Used Hozelock for many years and very happy with auto retract hose reel. Unfortunately the rewind mechanism "broke' shortly after the guarantee period.
we still have one functioning.

Hozelock Customer services (UK based!) were excellent. listened and offered s solution which we were very happy with.
Thank You

"I had an issue with a leaking hose"

I had an issue with a leaking hose. Contacted Hozelock and they agreed to send me a replacement. It could not be easier and really nice to have a company that wanted to deliver great customer service.

Many thanks

"So helpful and understanding and…"

So helpful and understanding and honoured warranty. I was able to provide details of number and labels on original packing as I had lost receipt but knew when and where purchased. My hose was replaced under the terms of warranty as stated on the box. Very polite and easy to contact. Thank you to Chloe and Lucy

"Took a while and lots of correspondence…"

Took a while and lots of correspondence requests, but eventually received a replacement hose gun after ours stuck open. Slightly disappointed with replacement as we had bought a metal gun after a number of plastic guns broke, but replacement is a plastic gun.

"My garden hose"

I bought my garden hose in 1991 it is still in mega condition, just given it a list of paint

"Do not buy from Hozelok"

We recently purchased a Hozelock hosepipe, with open reel storage. The quality is noticeably poor all round. Cheap plastic fittings, that keep popping off as soon as water is applied, the connection to the hosereel leaks continuoulsy, no matter how you secure the fittings and the hose kinks at the slightest pull.

I would strongly advise anyone in the market for buying a hosepipe, do not buy Hozelock.

"Reel arrived with a need to assemble…"

Reel arrived with a need to assemble .....shockingly bad instructions and the quality of parts are poor....I am not sure how long this reel will last.
Had it not been at a discounted price I would have sent it back but it is not worth anything like the £90 full retail price.

"Great customer service "

I had a leek in my Tuff hose which I didn’t have a receipt for to prove the guarantee. I spoke to Ebonynin customer service and she could t have been more helpful or her colleagues. I now have a replacement Tuff hose at no charge. I can’t get a guarantee on it but that’s more than fair.
Don’t hesitate to get in touch with Hozelock if you have a problem, their team are a pleasure to deal with.