"Brilliant customer service"

Bought a complete hozelock hose.after a year the stretch hose leaked.tried to get replacement hose as didn’t want to fork out on complete set.just could not find one on line so wrote to customer services.
After sending photos and explaining what I needed and what had happened .hozelock sent me a replacement free of charge
How good is that.no fuss no excuses.thats what I call living up to a good reputation
Considering I have posted some bad reviews on here.how refreshing to write one actually praising a company

"Angel was the best …"

Angel dealt with my query with great efficiency and was very prompt in her response a first class service from Hozelock dealing with my warranty claim

"Hozelock "

Hozelock responded instantly to our requests for parts twice and were very friendly on the phone.

"Part replacement sent free and quick"

Part replacement sent free and quick. The process was super easy too. Thank you Ross / CST

"Faulty Item Replaced"

I had a problem with an item bought 9 months ago but I no longer had the receipt. It was the first time the item was used and so I rang customer support who were happy to replace the item as gesture of goodwill. The lady was very pleasant and considerate and the item was posted straight away.

"Great serviceJust what you would want from a pond…"

Just what you would want from a pond pump supplier - pump worked perfectly for three years and two months then electricity tripping problems began. Investigations by the retailer found no problem and Hozelock agreed to replace the pump as a gesture of goodwill. Highly recommended. Gary

"I emailed Hozelock at the weekend about…"

I emailed Hozelock at the weekend about a problem with the hose got a response on the Monday from customer services. A lady appropriately named Angel as it turns out, it's now only Tuesday and the problem is rectified very happy Des.

"Excellent Customer Support"

I had a problem with my expanding hoze and Hozelock responded very quickly and replaced the hoze under their 5 year guarantee. Excellent service. They couldn't have been more helpful. Thank you

"Hozelock Pulsar Plus 7l sprayer"

Needed to buy extension lance so it can be used without overspray on algae / moss etc on a patio. Issues:
- Parts expensive - should be included with sprayer
- Replies to chat and email state 5 to 10 days before a reply
- Telephone contact gave incorrect answer re: parts to order, hence a wrong part ordered
- Correct part not easily found on website
THE GOOD:
- Email / chat replies within 2 days with correct info
- Telephone response quicker than my 'average' experience
- 2nd telephone contact refunded incorrect part and offered to ship correct part free
- Incorrect part arrived but 3rd phone call resolved the issue

Summary:
Customer service from spares department good but expensive parts needed to support the purpose of the sprayer.

Update: spare filter missing from sprayer. Requested one, 2 arrived quickly. Great service.

"Very good customer experience "

Issue with hose retracting which was dealt with very well. Felt like a valued customer through out.

Keep it up very good customer experience