"Fantastic service when our spray gun…"

Fantastic service when our spray gun split. Very efficient and quick to resolve the issue by sending out a replacement. Just over 1 year old.

"Hozelock replaced my 4 year old…"

Hozelock replaced my 4 year old hosepipe under warranty with no quibbles. Top customer service.

"No fuss guarantee Claim"

I needed to claim on a Hozelock guarantee and they were quick, efficient and very professional.
A lady called Angel answered my first email and she quickly told me what they required and made a very quick decision to replace the product. Brilliant service.

"Great service"

Great service. Immediately knew what the problem was with my autoreel hose and sent me easy instructions to fix it. Fixed in seconds, after having struggled for days with it

"Provenance check - thank you!"

I bought a Hozelock hose that isn’t available in the UK. Having discovered so, I asked Hozelock to confirm its provenance as I feared I’d purchased a counterfeit. I had to push a little, but Marketing finally confirmed it was a genuine product and I was much relieved. Customer care was very good and I am grateful. Product is great! A 100m hose in case you were wondering.

"Disappointing Hozelock 30m auto-rewind hose"

I previously had a 40m Hozelock auto-rewind hose which worked perfectly for over 10 years. It finally stopped working so recently bought a new Hozelock 30m auto-rewind which is terrible in comparison. It simply does not rewind reliably so I am taking it back. Before considering moving to a Gardena model I called Hozelock this morning for advice on whether another batch or model such as their 40m auto-rewind had a better and more reliable mechanism. However, I was told that they could not tell me or give me any advice owing to health and safety regulations. A disappointing excuse and poor customer service from a brand I intended to remain loyal to.

"Return under guarantee "

I had to claim, for the second time, using my guarantee. It was no hassle at all. I was dealt with very quickly and efficiently. Great customer service.

"Absolutely brilliant customer service"

Absolutely brilliant customer service, cannot fault them. Had an issue with my product a year after purchase, contacted Hozelock with receipt and evidence of the fault on product, without quibble they have sent a replacement product out, fantastic, highly recommend this company.

"Very prompt"

Very prompt. Understood my issue quickly & no complications resolving it.

"How good it is to right a review for…"

How good it is to right a review for excellent after sale service.
My Hozelock 40 metre auto wind hose would not rewind fully and had developed an internal leak.
As this was nearly out of guarantee (4 years 11 months) I expected a battle on my hands. How wrong I was, Sean was helpful through out and after I had sent a video in of the issues he arranged for a whole new unit to be sent to me.
This arrived out of the blue today.
I am a very happy Hozelock customer.