"I love my hosepipe so light and easy to…"

I love my hosepipe so light and easy to use and store, unfortunately it did burst but was under warranty so I contacted hozelock via amazon who dealt with my problem quickly and politely and sent me a new hosepipe, great service

"I quickly spoke to a real person"

I quickly spoke to a real person - none of this unhelpful chat bot nonsense. He guided me firmly and patiently through our repair options and basically told me what to do. He offered me follow up options and was clear and easy to understand at all times. Brilliant level of support- thank you Hozelock!

"Expensive and terrible product design…"

Expensive and terrible product design and poor customer service. Always beware when you open the box to find a fuzzy A4 instruction sheet which says ignore what is on the box and do this! The 2390 leaks like a sieve...2 returns later, many emails and 2 call attempts and I'm done. Even approached the big shiny Hozelock display at the Hampton Court Flower Show and they were less then useless. And I even had to tell Hozelock what their design issue is !!! Pretty horrible experience and won't use them now.

"Great Customer Service"

Having reported a problem with an auto rewind reel hose it was quickly responded to and actioned. The support provided was 1st class and I would recommend Hozelock as a customer caring company. Thank you.

"Bought a Hozelock auto reel"

Bought a Hozelock auto reel. Great product unfortunately the spring went. Contacted hozelock and their customer service was excellent, friendly, quick and sending a replacement out quickly. Thankyou!!

"Excellent customer service."

Excellent customer service. I reported an issue I had with 2 of my Smart Controllers on line and, after exchanging a few details via email, less than a week later brand new replacement units had been delivered. I could not ask for better service, well done.

"Refreshing "

Everything about my phone call to Hozelock customer service was different from most others insomuch as nothing was a problem that couldn't be sorted. Angel dealt with my query friendly and professionally. Problem? What Problem!
Thank you

"I recently made a warranty claim when…"

I recently made a warranty claim when my hose developed a leak after 3 years of use. The customer service was excellent and I received a replacement hose within a week. Great service thank you.

"Exceptional customer service"

I received exceptional customer service from Hozelock recently. I experienced an issue with an expanding hose we bought less than a year ago. I contacted them and provided them with product information for them to check and it was fortunately still under warranty, so they agreed to supply another item in replacement. This has been such a refreshing experience of customer service as we used to know it. Thank you Tim for your swift communication and for sorting out this issue for us.

"Auto reel replacement"

Unfortunately, my Hozelock auto reel became faulty during the five year guarantee period. I reported it to customer services who reviewed the problem and immediately sent me a replacement. Excellent company to deal with.