"I recently made a warranty claim for a…"

I recently made a warranty claim for a hose and received an instant response, after sending proof of purchase and proof of failure of the hose via email I was notified that a replacement would be sent out. The whole process took just a couple of hours. Excellent customer service and an example that other companies should follow.

"Great to deal with and they honour their long warranties"

An auto hose reel I had purchased 4 years ago failed so I contacted Hozelock customer service via email and received an almost instant reply. They asked me to carry out some tests to make sure the reel wasn't stuck and then agreed to send out a new one. Great company to deal with and very helpful.

"I ordered a 30 metre expanding hose…"

I ordered a 30 metre expanding hose which came with 1 attachment. My existing Hozelock spray gun and sprinkler did not fit and they are only 3 months old' I had already . No where in its description did it say you could not use other attachments. I contacted the seller but they never answer the phone. I then filled in a form explaining the problem but each time I pressed submit it said I hadn't given it a rating.I put the rating in again but everything else I had filled in had disappeared. I filled it in 6 more times and the same thing happened. I then gave up. I've always had hozelock hoses over the last 40 years but never had a problem before. This bad review might have been avoided if they had a customer service that actually functioned.hozelock contacted me less than 24 hours after I wrote the review. My only complaint was the difficulty in contacting them I am satisfied with their response and my query has been dealt with satisfactorily

"Great customer service"

Great customer service

"Great claims handling. No fuss."

Bought an expanding hoze about 15months ago, which popped. Claims team, Ebony, dealt with the issue very fast and politely. New hoze on its way 4 days after initial contact.

"Excellent service "

Two years on from buying a 25m hose it sprung a leak.
As it was over the year we could not go back to Homebase. We supplied Hozelock with photo of receipt and water leaking from hose and within two weeks of getting in touch they replaced the hose.

"My enquiry was dealt with efficiently…"

My enquiry was dealt with efficiently and without delay. The broken product was replaced without any fuss. All I needed to provide was a photograph and proof of purchase.

"they replaced a leaky hosepipe head…"

they replaced a leaky hosepipe head with a superior version even tho it was out of guarantee by a month

"Perfect Service "

I have 2 hozelocks and have other over the years. 1 unfortunately failed. Called customer services and they could not have made it easier and replaced the whole unit. Perfect service

"Excellent service."

My experience was great it was my hosepipe that had a leak I’ve had it for two years.
There wasn’t any holes in the outer cover .I emailed hozelock took pictures sent them and details they had ask for.
Have had a email today from them and the hose pipe is being replaced excellent service.