"Had expandable hose just over a year"

Had expandable hose just over a year, contacted customer services Tim . After email of receipt and photo ,new hose arrived within 5 days . Great customer service would highly recommend.

"Good old fashioned service "

We have purchased many hozelock goods over the years and never had the need to contact them due to an issue. One of our Tufflock hoses created a leak, and we only had to contact them once and they sorted out a replacement straight away with no hassle good old fashioned service thanks 🙏🏼

"Fantastic Customer Service "

I had a failure of my expandable superhoze after 3 years. I contacted customer support. Danni replied by EMail very promptly and after I E Mailed back my proof of purchase and a couple of photos.
I received another E Mail saying that a replacement wad be despatched which duly arrived 3 days later.
Overall a fantastic customer experience well done hozelock 95%of other companies would do well to follow your example

"Top Customer service "

Hozelock can pride themselves with their customer service team. Well done Danni, thank you

"Absolutely brilliant customer service…"

Absolutely brilliant customer service best I’ve ever had. Thanks again for all your help Danni

"Leak in hozelock"

Charlie, Hozelock’s representative dealt with me in a very friendly, helpful and efficient way.
I rang on 19th April with a query as my hozelock leaked. After sending him a video and details of the order he found out that my hozelock was still under guarantee and a new one arrived yesterday. I wish all companies were so efficient and friendly.

"Hose reel "

Having found (a year after purchasing a hose reel) that a piece of the equipment was missing, Hozelock supplied the part without quibble, delay or charge.

"Brilliant customer services"

Fantastic customer services who recognised the problem and issued a replacement under the guarantee
Well done everybody first class service.

"Excellent customer service "

Our multiplus head for hose pipe broke and was only 1.5yrs old. Charlie at Hozelock provided us with a new one as we had the receipt. Very responsive, helpful and polite👍🏼

"Had a problem with Hozelock Aquarium…"

Had a problem with Hozelock Aquarium liner leaking, explained situation but eventually Hozelock agreed to send new liner.