"Even though I have had my expandable…"

Even though I have had my expandable hose for 3 years.There was no quibble about replacing it after it gave up the ghost.

"Brought a hozelock hose and had…"

Brought a hozelock hose and had problems with flow rate. Contacted customer services and Chloe was fantastic!
Walked me through the steps of what I needed to do and replied to all messages quickly and in a friendly manner.
Replacement sent and arrived within a couple of days of being told it was going to be sent out.
Great servce!

"Issue with faulty hose"

Issue with faulty hose, quickly rectified and replaced. Top marks!

"Had a washer perish on my Hozelock wall…"

Had a washer perish on my Hozelock wall mounted hose pipe set, was unable to find one anywhere so contacted Hozelock direct.
Ross said he would see if he could find one for me in their stores,
Following day I had an email from Chloe who said she would post one to me,
It turned up within the week, excellent service.

"Excellent level of customer care!"

Excellent level of customer care from the guys at Hozelock - not the fastest but very thorough, and they found the solution I was looking for to connect a pump no longer in production to a water tank outlet made by somebody else! And all for free too!

"5 Star service from Danni & Chloe"

A great service from Danni in resolving an issue for me. Also a mention to Chloe for providing great service on previous occasions. Both provided a professional, efficient and friendly service and are a credit to your company. Many thanks

"Exceptional Customer Service"

I have just experienced some of the best customer service I have ever known Sean the Customer Service Advisor gave exceptional service and solved my problem brilliantly thanks Sean

"Efficient and professional "

Efficient and professional
Offered a replacement without asking
Thanks

"Dani"

Thank you very much excellent customer service support 👏 👍

"Fantastic customer service"

Fantastic customer service, Tim was straight on my case with no quibbling and sorted me a replacement hose out. I’ve always bought Hozelock because of the amazing customer service which is outstanding as good as the product they sell.
Thank you so much.