"Ordered over the weekend and got in a few days. "

Ordered over the weekend and got promptly. I was worried that I didn’t get a confirmation but answered my message straight away.

"They were very proactive with regards…"

They were very proactive with regards to the 'disintegrated Spray Gun'.

"Disappointed"

HI there. I ordered a replacement impellar for my Aquaforce 6000 pond pump carefully and double checked everything. The part did not fit!! Order number
000058736

"Excellent customer service from Sean…"

Excellent customer service from Sean who sorted my leaking hose problem out and has forwarded me a replacement. Nice to deal with a company that actually cares about its customers and provides a guarantee that works.

"Awesome customer service"

Awesome customer service, Danni was straight on my case and sorted me a replacement hose out. I’ve always bought Hozelock and this is my first issue, glad to see the customer service is as good as the product they sell.
Thanks again.

"My query was replied to quickly and…"

My query was replied to quickly and constructively .
Great service

"A first class company."

I phoned Hozelock after damaging the mount on my retractable 25m hose reel. Worried I might not be able to get a replacement, I spoke to Chloe, a Customer Services Supervisor and she dealt with my request, sorting out a replacement. Communications with her were excellent and I was kept abreast of what was happening.
All in all an excellent company and one I would highly recommend!

"Customer service fantastic sorted out…"

Customer service fantastic sorted out my problem with the hose and gave me a new one

"Should be 10 star for customer service !"

If I could give Hozelock 10 stars then I would - particularly Ross Cumberlidge who sorted my urgent problem out at the telephone and by emails.

I have two Biorforce Revolution 14000 high pressure filters servicing my garden pond. I was replacing both UV bulbs and all seemed to be going to plan until I turned on the power to discover that the quartz tube for the bulb in one filter had slightly fractured at the base and flooded ( tripping the lights in part of the lower floor of my house amongst other things !!! )

I have quite a few fish and therefore needed a replacement bulb and quartz tube to get the other filter going as quickly as possible. I spoke to Ross at the phone and cutting a long story short he went totally out of his way to expedite delivery and get the spares to me pronto. They have just been delivered.

Exceptional service that got me ( and my scaly friends!) out of trouble. Thanks Hozelock and thanks Ross.

"The fish pond I have for over 20 years"

The fish pond I have for over 20 years, most of the pond accessories supplied by Hozelock. I only have issue with uv ballast, i made complaint online and very quickly it was replaced. So yes, great customer service.
Thanks