"Lack of customer service / false advertising "

Great product, let down on customer service.

I ordered the BBQ seafood box which came the next day as promised. However, the two whole seabass fillets that were listed on the website description of the box were not contained in the order. This was very disappointing as this has been one of the things we were most looking forward to and we were charged the full price. I reached out to customer service the same day at their provided email address and got no response at all. I am a first time customer and will not be ordering from them again for this reason - such a shame.

"Bad experience with customer service"

Bad experience with customer service, e-mailed twice (no reply) and called once, after 5PM, no customer service available! I need advice how to store the tins of fish, sent on ice yesterday afternoon!
They are not there for me!

"Avoid this company at all costs."

Avoid this company at all costs.

Very expensive and when the fish arrived it had thawed and smelt off.

"great quality"

I have had repeat orders from The Fish Society because the fish arrives still frozen and the quality of the fish is extremely good. I will continue to get my fish from them. Thank you

"Great quality"

Great quality, good information and prompt efficient delivery. We will use again.

"Order arrived exactly as scheduled and…"

Order arrived exactly as scheduled and ordered. Will be using again. Thanks

"Amazing service and great quality…"

Amazing service and great quality product. I ordered two dressed lobsters and two lobster thermidores

"You don't get better than this"

Arrived on time, in good condition. A good quality product. You don't get better than this.

"Inadequate delivery for an expensive service "

The fish is high quality and you pay for it. Be warned: they expect customers to take responsibility for receiving the goods from the courier. Driver didn’t knock - I was in the house - and left the fish on the doorstep and I didn’t get any notification that it had been delivered. Found it defrosted on the doorstep the following morning. Fish Society says their responsibility has been fulfilled. Seems like hand to hand delivery of perishables is critical if this business is to work. They can’t manage that. I won’t be ordering again.

"Fabulous Fish"

Fabulous service and quality of food. Love the variety